Advisor

The College of Physicians and Surgeons of Ontario (CPSO) is seeking a dynamic and professional Advisor to work in their Registration & Membership Services Department.  Advisors are a critical part of the team, they act as the information and communication center for applicants, members, and stakeholders. They provide guidance relating to College policies surrounding practice management and registration, Ontario regulations governing licensure, various legislative acts, and other organizational processes across the division. Advisors are also responsible for conducting preliminary assessments of physician credentials to determine licensure eligibility.

Responsibilities:

• Responds to membership and registration inquiries by telephone or in writing from physicians, applicants, medical schools and other stakeholders
• Provides physician advisory services pertaining to practice management related matters by clarifying health care regulations, policies, and guidelines
• Conducts preliminary assessments of qualifications to determine eligibility for College registration, including change of scope and re-entry requirements
• Drafts written correspondence to physicians and applicants outlining applicable registration options, while referencing regulations and registration policies
• Generates customized application packages for eligible physicians
• Screens physician member profiles to identify alerts and registration history
• Offers information on membership services such as Medicine Professional Corporations, Certificates of Professional Conduct (CPCs), resignations, and other service requests
• Facilitates information sessions for internal and external stakeholders
• Maintains correspondence templates, resource documents and internal reference guides to align with current processes and procedures
• Performs added duties and assists other department units where required

 Qualifications:

• Relevant post-secondary education and/or equivalent working experience
• High degree of professionalism, initiative, self-motivation and independence in carrying out tasks
• Experience working in a regulatory environment would be considered an asset
• Excellent client service and communication skills, both oral and written
• Excellent organization and time-management skills
• Proven ability to multi-task, problem solve and manage heavy volumes of detail-oriented work
• Excellent autonomy skills, diplomacy and resourcefulness
• Flexible attitude; able to adapt to change and thrive in a fast-paced, team-oriented work environment
• Proficient computer and typing skills with proficiency in Office365
• Knowledge of Healthcare Legislation, including CPSO regulations and policies, with the ability to interpret and apply information effectively
• Knowledge of other College functions including complaints, discipline, quality management, an asset
• Flexibility to work overtime during peak periods and perform special assignments/duties as assigned
• An understanding of equity, diversity and inclusion principles and their applications 
• Fluency in French, an asset

How to Apply

Please click apply now and submit a cover letter along with your resume. Deadline to apply is January 30, 2026.

Internal candidates, please obtain written agreement from your immediate supervisor/manager before applying.

Additional Information

• It is a fundamental requirement of employment at CPSO that employees reside in Ontario and can attend the College office as required.
• Proof of COVID-19 vaccination required (minimum two doses).
  
• Hybrid, remote work with in-office attendance one day per week and/or more as needed.
• This posting is for an existing vacancy

Pay Details:  Starting salary $71,153

CPSO is committed to being an accessible, diverse, equitable and inclusive workplace where the rights of all individuals and groups are protected and all individuals feel safe, respected, empowered, and celebrated.

The College recognizes that Employment Equity plays a crucial part in our journey towards inclusion, and actively seeks to increase its diversity by encouraging and welcoming applications from members of groups with historical and/or current barriers to equity, including, but not limited to, Indigenous peoples, members of groups that commonly experience discrimination due to race, colour, religion, beliefs or place of origin, individuals with disabilities, and members of the LGBTQ2S+ community and individuals who identify as women.

If you require an accommodation at any stage of the recruitment process, we invite you to notify the Human Resources Department at CPSO