Customer Experience Representative

At Body Art Alliance (BAA), we are the global leader in body art products, bringing together a house of innovative brands in tattoo, piercing, and jewelry manufacturing and distribution. We are proud to be at the forefront of the industry, setting new standards through creativity, quality, and operational excellence. Our mission is to not only serve artists and studios worldwide but to delight our customers by delivering solutions that elevate their craft. Collaboration, accountability, and continuous improvement are at the heart of how we operate and grow together.

The Customer Service Representative (CSR) will interact with the Company's customers by addressing inquiries and resolving complaints.

RESPONSIBILITIES:

• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identifying and assessing customers' needs to achieve satisfaction.
• Updates customers with information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue requires escalation,
• the CSR will forward the issue to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints and comments.
• Follows communication procedures, guidelines and policies
• Performs other related duties as assigned.

SKILLS:

• Excellent communication skills, including active listening.
• Service-oriented and able to resolve customer grievances.
• Ability to maintain a calm and professional demeanor under pressure.
• Proficient computer skills in the MS Office suite including excel with the ability to learn new software.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• High school diploma or equivalent.
• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to multi-task, prioritize, and manage time effectively.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds if needed.