Customer Service Specialist

This position is accountable for performing a variety of customer support services including responding to customer questions, processing customer transactions and performing administrative support assignments for the land services department. The work is generally technical in nature being governed by local, state and federal regulations and requiring access to a variety of databases. This is a multi-incumbent classification where duties and areas of specialization may vary contingent on departmental resource needs. Staff within the classification may be assigned to perform any of the functions listed at any time and must demonstrate capacity to perform all referenced functions in manner that effectively services customer needs.

Transactional work will include processing tax payments, processing building and land use permit applications, processing requests for document recording, requests for birth certificates, marriage certificates, death certificates, notary registrations and ordination registrations. Each of the referenced services has unique processing requirements generally governed by statute, code or ordinance. Work requires the incumbent to acquire and maintain the technical knowledge necessary to ensure compliance with all local, state and federal regulations governing the issuance and/or processing of these customer service transactions. Additionally, the position serves as the central point of contact for customer questions and as such requires a high degree of resourcefulness to effectively respond to the wide variety of information requests.

Administrative accountabilities involve providing support services for department personnel including word processing, transcription, data entry and reporting accountabilities, meeting preparation and coordination, receptionist functions, scheduling and calendar management, mail processing, filing, scanning, invoice coding,