Program Manager

Job Summary
Position Title: Program Manager – Residential Waiver Homes
Location: Indiana (multi-site / regional)
Employment Type: Full-Time
Reports To: Director of Residential Services / Executive Director

Position Summary

The Program Manager is responsible for the overall oversight, compliance, and operational success of BDS-approved Residential Waiver Homes in Indiana. This role ensures services are delivered in accordance with Indiana Bureau of Developmental Disabilities Services (BDS) regulations, Medicaid Waiver requirements, and agency policies, while promoting high-quality, person-centered care for individuals with intellectual and developmental disabilities.

Key Responsibilities

• Oversee daily operations of assigned BDS-approved Residential Waiver Homes
• Ensure full compliance with Indiana BDS standards, Medicaid Waiver rules, and licensing requirements
• Supervise, train, and support Residential Managers and Direct Support Professionals (DSPs)
• Monitor staffing levels, scheduling, and staff performance
• Conduct regular home visits, audits, and quality assurance reviews
• Ensure implementation and monitoring of Individualized Support Plans (ISPs), Behavior Support Plans (BSPs), and risk mitigation plans
• Collaborate with Case Managers, Guardians, Families, and Interdisciplinary Teams
• Manage incident reporting, follow-up, and corrective action plans
• Participate in BDS surveys, investigations, and corrective actions as needed
• Support admissions, transitions, and discharges of individuals served
• Promote a culture of dignity, respect, safety, and person-centered services

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or related field (required)
• Minimum of 2–3 years of management or supervisory experience in residential services for individuals with developmental disabilities
• Demonstrated knowledge of Indiana BDS policies, Medicaid Waiver services, and residential regulations
• Strong leadership, organizational, and communication skills
• Ability to manage multiple homes and priorities simultaneously
• Proficiency in documentation, compliance tracking, and electronic health record systems
• Valid Indiana driver's license with acceptable driving record
• Ability to pass background checks per Indiana BDS requirements

Preferred Qualifications

• Master's degree in a related field
• Experience overseeing multiple residential waiver homes
• Experience with BDS surveys and corrective action processes

Work Environment & Physical Requirements

• Frequent travel between residential homes
• On-call availability as needed
• Ability to respond to emergencies and support crisis situations

Benefits

• Competitive salary (commensurate with experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development and training opportunities
• Supportive, mission-driven work environment

How to Apply

Interested candidates should submit a resume and cover letter outlining their experience with Indiana BDS Residential Waiver Services.

Job Type: Full-time

Pay: $49, $59,396.46 per year

Work Location: In person