Salesforce Architect

We are looking for a Salesforce Technical Architect who combines emotional maturity, empathy, and systems thinking with deep technical and architectural expertise. The ideal candidate is process-driven yet innovative, confident yet humble, and thrives in designing AI-first, integrated, and scalable Salesforce ecosystems. You will play a critical leadership role in shaping our Salesforce platform strategy - ensuring it is intelligent, secure, and seamlessly integrated across business units and partner technologies. This role requires someone who can still code, prototype, and experiment hands-on, while also governing architectural standards and mentoring teams across multiple clouds and systems.

Key Responsibilities
Enterprise Architecture Leadership:

• Capable of designing and governing enterprise-scale Salesforce solutions spanning multiple clouds and orgs, ensuring scalability, maintainability, and platform consistency. AI-First Solution

Design:

• Capable of designing and implementing AI-first experiences using Salesforce's AI ecosystem (Einstein 1, Prompt Builder, CoPilot, Work Summaries, AgentForce).
• Leverages generative AI responsibly to enhance customer and agent journeys. Service Cloud Expertise:
• Deeply proficient in Service Cloud console, Omni-Channel routing, and CTI integrations, with hands-on experience in partner telephony systems such as Genesys Cloud.
• Capable of architecting Salesforce Genesys Cloud integrations leveraging Open CTI, APIs, and event-driven designs for real-time communication and routing. Integration

Leadership:

• Capable of designing and governing robust integration patterns with MuleSoft and other enterprise systems, ensuring low latency, observability, and fault tolerance.

Security & Governance:

• Owns the end-to-end platform security model, including Shield encryption, event monitoring, and advanced sharing strategies.
• Leads the Architecture/Design Review Board (DRB) to govern design standards, manage technical debt, and enforce consistency.

Technical Excellence:

• Capable of reviewing and optimizing Apex frameworks, scalable triggers, asynchronous processing, and governor limit management.
• Provides strategic guidance on LWC architecture, caching strategies, and performance optimization. DevOps and CI/CD:
• Capable of defining and enforcing DevOps pipelines (Copado, Jenkins, GitHub Actions, etc.) to ensure automated, secure, and consistent deployments across orgs.
• Championed a generative culture of information-sharing and collaboration between Development and Operations teams, streamlining the end-to-end delivery pipeline.

Hands-On POC Development:

• Capable of building proofs of concept (POCs) and rapid prototypes to validate ideas, test AI driven features, or demonstrate architectural approaches. Mentorship & Leadership:
• Mentors senior developers and tech leads, fosters architectural thinking across teams, and serves as the final technical escalation point for platform issues.

Preferred Experience & Certifications

• Primary Cloud: Salesforce Service Cloud (including Omni-Channel, Voice, and CTI Integrations).
• Secondary Cloud: Experience Cloud and exposure to multi-org, multi-cloud & multi-org landscapes.
• Integration Platforms: Strong hands-on experience with MuleSoft and REST-based API architectures.
• Telephony Integrations: Experience with Genesys Cloud or other CTI/voice platforms through Salesforce Open CTI, WebRTC, or Embedded Softphone implementations.
• AI Experience: Familiarity with Einstein 1 Platform, Prompt Builder, CoPilot, and AgentForce for designing AI-driven automation.

Good to Have:

• Salesforce AgentForce Specialist Certification or strong LLM prompt engineering experience.
• Familiarity with Data Cloud, Event-Driven Architectures, and API-led connectivity.
• Strong grounding in DevOps, Copado or similar DevOps tool for CI/CD, test automation, and release governance.

Ideal Candidate Traits

• Emotionally mature and empathic leader- listens deeply, communicates with humility, and drives collaboration across business and IT.
• Systems thinker - sees the full architecture, not just the components.
• Confident yet humble - leads with influence, not authority.
• Process-oriented - brings structure, discipline, and governance to technical design.
• Hands-on technologist - can roll up sleeves to debug, prototype, or build when needed.
• Innovative and AI-curious - constantly explores how AI and automation can elevate user experience and efficiency.