Store Manager

We are seeking a proactive, highly organized Store Manager to lead daily warehouse and storefront operations for our online and storefront boutique. This role requires a hands-on leader who anticipates operational needs, maintains tight control over inventory and order flow, and actively manages and motivates a small team. The ideal candidate takes full ownership of outcomes, communicates clearly, and ensures operational excellence across fulfillment, customer service, and workspace standards.

Key ResponsibilitiesLeadership & Operations Management

• Oversee day-to-day online and storefront operations to ensure efficiency, accuracy, and timeliness.
• Anticipate operational needs and proactively address challenges before they escalate.
• Delegate tasks effectively, monitor progress, and hold team members accountable.
• Communicate clearly with leadership regarding priorities, obstacles, and resource needs.
• Take ownership of outcomes, not just assigned tasks.

Inventory Control & Accuracy

• Maintain accurate inventory tracking across all inventory categories (warehouse stock, storefront stock, transfers, quality tiers).
• Manage ordering and transfers with precision, particularly for non-returnable items.
• Conduct regular inventory checks to prevent over-ordering, shortages, or misallocation.
• Follow and enforce strict inventory separation and handling procedures.
• Photograph inventory for website and social media usage.

Order Processing & Fulfillment

• Ensure real-time accuracy and visibility in Shopify or equivalent systems.
• Follow established procedures for printing, managing, and filing packing slips.
• Oversee order flow to ensure no orders are lost, delayed, or left unaccounted for.
• Implement and maintain a clear process for identifying, tracking, and resolving problem orders promptly.

Customer Service Oversight

• Monitor customer service queues daily to ensure SLAs are consistently met, including, but not limited to: email boxes, Shopify inbox, Etsy messages, TikTok Shop messages, Meta (facebook and instagram) comments messages and TikTok comments and messages.
• Ensure timely responses, follow-ups, and resolution of customer inquiries and issues.
• Coordinate with fulfillment and leadership to resolve escalated customer concerns efficiently.

Cleanliness, Safety & Workspace Standards

• Maintain a clean, organized, and professional warehouse and storefront at all times.
• Enforce daily end-of-shift reset standards, including:
• Clear walkways and work areas
• Boxes off the floor where possible
• Trash removed regularly
• Robot/equipment ready for next-day operations
• Storefront replenished, organized, and customer-ready
• Ensure compliance with safety, accessibility, and cleanliness expectations.

Employee Training & Supervision

• Train new and existing staff on processes, expectations, and quality standards.
• Assign clear daily tasks and priorities to all team members.
• Actively supervise staff to minimize idle time, phone use, and unproductive behavior.
• Set and enforce standards for professionalism, productivity, and teamwork.

Administrative & Supply Management

• Maintain par levels for all operational supplies (labels, paper, packing materials, etc.).
• Reorder supplies proactively to avoid operational disruptions.
• Complete administrative tasks accurately and on time without repeated follow-ups.
• Use checklists or systems to track recurring responsibilities and deadlines.

Qualifications

• 3+ years of warehouse, operations, or fulfillment management experience (boutique, e-commerce, or retail preferred).
• Strong organizational and time-management skills.
• Proven ability to lead, supervise, and motivate a small team.
• High attention to detail with a strong commitment to accuracy.
• Experience with inventory systems and order management platforms (Shopify, Etsy, Meta and TikTok Shop preferred).
• Clear communicator who is comfortable escalating issues early and constructively.
• Ability to balance hands-on work with leadership responsibilities.
• Light photography/video skills are needed.
• Graphic design experience (for example: Canva) is preferred.

What Success Looks Like in This Role

• Inventory is accurate, well-managed, and ordered responsibly.
• Orders are processed on time with no lost paperwork or untracked issues.
• The warehouse and storefront are consistently clean, organized, and operationally ready.
• Employees are engaged, productive, and well-directed.
• Customer service standards are met or exceeded consistently.
• Leadership can rely on you for follow-through, accountability, and proactive communication.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person