Infrastructure Specialist 2

Enterprise Integration And Support

• Collaborate with agency representatives and internal stakeholders to define and document business and technical requirements for onboarding new agencies.
• Support ongoing enterprise operations for all agencies, ensuring system functionality and integration with existing processes.
• Develop and enhance enterprise-level IT solutions in Service-Now, including ITSM, ITOM, and other related modules.
• Troubleshoot, analyze, and resolve technical issues during and after agency onboarding.
• Discovery and service mapping.
• CMDB
• Windows Server Administration - Install, configure, and maintain Windows Servers, monitor system performance, apply patches, ensure backups, and manage security policies.

Application Development And Enhancement

• Design, develop, and maintain ServiceNow applications and workflows to meet agency-specific needs.
• Implement best practices for code development, testing, and deployment to ensure scalability and maintainability.
• Participate in sprint planning, task estimation, and iterative development cycles for enterprise projects.
• Optimize system performance and ensure adherence to enterprise data standards and security policies.

Business Analysis And Testing

• As an IS2 position, you will be expected to coordinate and work with customers and perform some testing.
• Assist in gathering, analyzing, and documenting business requirements to support system enhancements and process improvements.
• Collaborate with stakeholders to identify testing needs and develop test cases to ensure system functionality and compliance. Mentorship and Collaboration:

Mentorship And Collaboration

• Provide technical guidance and knowledge