IT Help Desk Technician

Job Summary
The IT Helpdesk Technician will be the first point of contact for all IT-related issues,

providing prompt, courteous, and effective technical support to internal users. You'll be

responsible for diagnosing and resolving hardware, software, and network problems,

escalating complex issues when necessary. Your role is vital in maintaining user

productivity and ensuring our IT services align with Ingrasys' operational needs and global

IT standards.

Key Responsibilities

• First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
• Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
• System & Application Support: Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
• User