Customer Support Specialist
Hustle Notice Biz
- Washington, Utah, United States
- Washington, Utah, United States
À propos
Department: Core Call Inc
Employment Type: Full Time
Location: Washington, DC
Compensation: $ $25.00 / hour
Description
Job Title : Customer Support Specialist
Location: Washington, DC
Job Type: Full-Time
We are seeking a dedicated and compassionate Customer Support Specialist to join our dynamic team. In this role, you will be responsible for providing top-tier customer service, addressing inquiries, and resolving issues to ensure a positive experience for our clients. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a passion for helping others.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve issues while providing clear explanations to customers.
- Maintain accurate records of customer interactions and transactions in the CRM database.
- Identify trends in support requests to help improve the overall customer experience.
- Collaborate with other departments to escalate complex issues and ensure timely resolutions.
- Conduct follow-ups with customers to ensure their issues have been resolved satisfactorily.
Skills, Knowledge and Expertise
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using customer support software and CRM systems.
Benefits
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.
Compétences linguistiques
- English
Avis aux utilisateurs
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