IT Analyst

IT Analyst

JobID: 21068

Position Type:
Technology

Date Posted:
12/17/2025

Location:
Technology Support Services Center

Date Available:
Available Now

Closing Date:
12/19/2025

WORK SCHEDULE: Full-time, 260 days per year; 8 hours per day; 8:00 a.m. - 4:45 p.m.

WORK CALENDAR: 260 day Calendar

CLASSIFICATION: ROPE Technical; Non-Exempt: C-4-1

SALARY: $72,117 to $80,258 (Prorated based on start date.)
Based on the R ochester O perations P rofessional E mployees Work Unit Agreement

ROPE Work Unit Agreement

BENEFITS: Benefits available for regular positions working an average of 30 hours per week.
Contact Employee Services @ for detailed benefits information. Make sure to reference the exact job posting.

If you have questions regarding a job posting, contact the Office of Human Resources @ or email

Job Description:

Rochester Public Schools is seeking an IT Analyst who is responsible, dependable, and committed to building a long-term career with us. You must be a goal-driven team player with solid organizational skills and keen attention to detail for engineering and managing client computing systems, supporting escalated technical issues, contributing to network-related operations, and supporting department projects.

Essential Duties and Responsibilities:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provide operational support for the district's LAN, WAN, and wireless infrastructure, including switches, access points, and related equipment.
• Monitor network performance, respond to alerts, and escalate issues when needed.
• Document network configurations, changes, and technical procedures.
• Support core IP services such as DHCP, DNS, and IP address management under the direction of senior staff.
• Install, configure, and troubleshoot network hardware and related endpoint equipment.
• Assist with switch configuration, content-filtering updates, and backup operations.
• Administer and maintain device software management and deployment systems.
• Evaluate and implement software solutions, documentation standards, and technical processes.
• Provide advanced technical support, resolve escalated issues, and deliver high-quality customer service.
• Mentor technical support staff and contribute to a collaborative, efficient work environment.
• Support digital security efforts and assist in process improvement through data and workflow analysis.
• Provide onsite response for network, VOIP, power, and infrastructure-related incidents.
• Stay current with industry best practices, emerging technologies, and K–12 IT needs; recommend improvements as appropriate.

Job Requirements: Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• At least 4 years of IT experience, or a bachelor's degree in a computer-related field; including a minimum 2 years of hands-on technical support experience in operational or service-oriented environments.
• Broad understanding of wired and wireless networking concepts, including basic switch and access point functions.
• Familiarity with IP services such as DHCP, DNS, and IP address management.
• Strong knowledge of desktop operating systems, including installation, configuration, and troubleshooting.
• Demonstrated break/fix experience with desktops, laptops, tablets, printers, and related peripherals.
• Mobile device troubleshooting experience (iOS, ChromeOS, Android).
• Ability to provide remote support using remote-control tools.
• Strong customer service and communication skills, with the ability to support staff and students across varied skill levels.
• Highly detail-oriented, self-motivated, and committed to ongoing learning and professional development.
• Ability to pass a criminal background check as required by Minnesota state law.

Job Requirements: Preferred Qualifications:

• Proficiency with software packaging, deployment, and endpoint management tools.
• Experience supporting K–12 technology environments, including Chromebooks, access points, and classroom technology.
• Familiarity with Google Workspace administration or Chromebook management.
• Working knowledge of VLANs, IP addressing, routing fundamentals, and basic switch configuration.
• Experience producing clear technical documentation and maintaining accurate records.
• Prior experience using ticketing systems and following ITIL-aligned practices.
• Ability to prioritize multiple tasks and work effectively in fast-paced, team-based environments.
• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft/Google/Apple credentials.

Job Requirements: Skills and Abilities:

• Experience with Intune, SCCM, or similar endpoint imaging and software deployment tools.
• Proficiency in mobile device deployment and management, including iOS, ChromeOS, and Android platforms.
• Strong verbal and written communication skills with the ability to create clear technical documentation.
• Demonstrated ability to take end-to-end ownership of technical issues, including follow-through and resolution.
• Foundational background in networking and infrastructure, including LAN/WAN/WLAN environments, basic switch configuration, and access point support.
• General understanding of server environments and the ability to assist with routine, guided tasks.
• Strong troubleshooting and analytical skills, with the ability to diagnose issues methodically across systems and networks.
• Familiarity with Active Directory, Group Policy, and user/device management principles.
• Advanced Windows technical support capability, including registry, file and folder permissions, local/domain services, and OS-level troubleshooting.
• Scripting experience (PowerShell, Bash, or similar).

Physical Requirements:

• Ability to lift, carry, and move equipment up to 50–70 pounds as needed.
• Ability to work in wiring closets, ceilings, and confined spaces, with fine finger dexterity for equipment handling.

Certificates and License Experience:

• Microsoft or CompTIA certifications preferred.

Commitment to Equity:
Rochester Public Schools is committed to diversifying its workforce to better reflect the community we serve. We believe the practices used in recruiting, interviewing, hiring, supporting, and promoting staff must include and honor, at every level, those who represent the diverse identities of our schools and community.

Common and Shared Accountabilities for All Positions
Employees of the Rochester Public School District #535 are expected to support the goals, model and promote an environment that is respectful for all, and work collaboratively with other staff to focus on the needs of the learner. A quality, customer focus that conveys a welcome attitude, an adaptability to change, and a desire for continuous improvement is also expected of all employees. In addition, staff are to respect confidential matters, encourage a safe and secure environment throughout the schools, and be dependable and accountable employees.