Help Desk I

Company Overview

Net3 IT is a leader in the IT support industry, dedicated to providing business-transforming IT solutions that empower our clients to excel in their work. Our mission is to deliver exceptional service and innovative technology solutions tailored to meet the unique needs of each business.

Position Summary

We are seeking a motivated and customer-focused Help Desk Level 1 Technician to join our team. In this role, you will be the first point of contact for clients needing technical assistance. You will troubleshoot and resolve common IT issues, provide on-site and remote support, and escalate more complex problems as needed. The ideal candidate is eager to learn, communicates clearly, and enjoys helping others with technology.

Essential Duties and Responsibilities

• Provide first-line technical support for incoming calls, emails, and service requests.
• Provide on-site and remote technical support for end users.
• Deploy and re-deploy computers and related hardware as needed.
• Perform basic configuration of printers, switches, and other network devices.
• Troubleshoot and administer Windows-based workstations and common business applications.
• Troubleshoot Wi-Fi and basic network connectivity issues.
• Support and troubleshoot MFPs, scanners, and fax devices.
• Create, update, and close service requests and incidents through a ticketing system.
• Complete technical documentation of installed or configured equipment.
• Follow established procedures to resolve or escalate incidents to higher-level support.
• Assist users with password resets,