Assistant Branch Manager

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

LOCATION

Santa Clara Branch:

3582 Pioneer Parkway

Santa Clara, UT 84765

SCHEDULE

Full Time: Monday - Friday 8:40am - 6:15pm

Saturdays 8:40am - 2:15pm

*Day off during the week when a Saturday is worked*

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay that can increase depending on experience

• Performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution (full time employees)

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

• And more

To be effective, an individual must be able to perform each job duty successfully.

Coaching & Development

• Exemplifies MACU Way and Leadership Behaviors and philosophy while fulfilling responsibilities as a leader in the branch environment and within the credit union.
• Learns to coach others to develop the necessary AAA skills to get the expected results. Connects AAA skill proficiency to production.
• Drives accountability with team members around AAA and results.
• Leads by example and supports a branch culture of exceptional member service. Understands the MACU vision and articulates the vision through MACU Way behaviors.
• Under the lead of the Branch Manager, solicits feedback regarding team culture and utilizes the MACU Mission, Vision, and Values to drive a unified team culture and obtains buy-in from their team.
• Regularly holds personalized 1:1's with each team member.
• Uses coaching tools to improve development activities beyond that of production and toward team member development.
• Partners with team members to create individual development plans that include AAA skills and other development opportunities.
• Evaluates direct report employees in their quarterly check-ins and annual Performance Evaluations and assists the Branch Manager with the MSR/MEO/FSR evaluations.
• Supports the Branch Manager with change management efforts and priorities of the credit union with team members.
• Trains and coaches branch staff on credit union policies, procedures, philosophies and branch functions to encourage the achievement of branch operational and sales goals.
• Works with the Branch Manager to implement employee life cycle strategies in regard to employee hiring, onboarding, development and retention.

Member Experience

• May partner with the Branch manager to resolve member and employee concerns. Resolves concerns; follows up in a timely manner.  Seeks assistance as necessary.
• May support the Branch Manager in community development – acts as a credit union representative in the community where the branch is located and successfully meet the needs of sponsor groups.

Branch Operations

• Assists in the daily operations of the branch (including cash management, compliance).
• Effectively uses proprietary sales tools like Member Value Review (MVR), Value Analyzer and New