Manager, Human Resources Operations

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance

- Competitive health & dental benefits plan

- Market-leading pension plan

- Competitive time off policy

- External education & tuition reimbursement programs

- Employee & Family Assistance Programs

- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity

This is a hands-on working manager role and an exciting opportunity to make a significant impact. You will build and lead a small HR Operations team for Liberty's International Americas region (Canada, LATAM, and a small USA presence). You will execute transactional work, solve operational problems, and create the team operating model, processes and controls so the team can reliably deliver excellent service to employees and HR Business Partners. This is a visible role that requires strong stakeholder management, project discipline, and a bias for calm, practical execution.

You will make a direct impact by turning complexity into dependable, well-documented HR operations. You'll design how the team works, take on hands‑on responsibilities during the build phase (and beyond), and lead a small team that delivers timely, accurate HR and payroll services across multiple jurisdictions. If you enjoy rolling up your sleeves, building systems and teams, and working collaboratively across all levels of an organization, this role is for you.

Duties & responsibilities

• Be a working manager: split your time between hands‑on execution (owning complex or escalated cases, covering core operational tasks, particularly in Canada) and people leadership (coaching, allocating work, hiring and developing team members).
• Stakeholder engagement: work effectively with employees, HR Business Partners, senior HR and business leaders, Finance, Legal, Global Mobility and external vendors; influence without authority and maintain strong, trusted relationships at all levels.
• Build the team operating model: design roles, workflows, SLAs, knowledge base, handoffs and governance across Canada, LATAM and the USA; map and document processes and implement cross‑training and knowledge management.
• Project and priorities management: lead regional projects (including vendor RFPs, HRIS/process improvements, system migration and payroll optimization), manage multiple concurrent priorities, establish project plans, own timelines and status reporting, and ensure disciplined execution to deliver results.
• Day‑to‑day HR operations (you will perform and delegate): manage the full employee lifecycle from onboarding through exit—conduct background checks, prepare and process employment documentation, execute employment changes, manage disciplinary actions and terminations; answer and triage employee and HRBP queries; deliver first‑day inductions; conduct exit interviews and provide action‑oriented insights.
• Leave, benefits and absence administration: manage maternity/paternity/parental/unpaid leave workflows, coordinate disability/accommodation cases, and ensure accurate benefit enrollments and deductions.
• Data, systems and compliance: act as HRIS admin for regional modules you own—enter and maintain accurate employee data, run regular audits to ensure data quality, complete regulatory filings and compliance reporting, and keep policies updated and communicated to employees.
• Oversee payroll operations: Oversee the company's payroll operations to ensure accurate and timely processing, compliance with regulations and policies, and effective coordination with payroll team and external providers.
• Vendor and mobility coordination: manage relationships with background‑check, payroll and benefits providers; coordinate work permit/visa processes in partnership with Global Mobility.
• Continuous improvement and reporting: define and measure operational KPIs and SLAs (e.g., payroll accuracy, time to resolve inquiries, onboarding completion), lead automation and process improvement initiatives, and deliver regular metrics and insight to HR leadership.

Skills & qualifications

• Proven experience in HR operations, HRIS administration, or a similar HR role (experience across multi‑jurisdictional operations is a strong plus).
• Strong project management skills—ability to lead projects end‑to‑end, prioritize competing demands, and keep workstreams on track.
• Excellent stakeholder management and interpersonal skills; proven ability to work effectively with leaders and individual contributors and build consensus.
• Highly organized and execution‑focused; strong attention to detail and comfort working in a fast‑paced environment while maintaining calm and control.
• Strong problem‑solving skills and a pragmatic approach—able to simplify complexity into clear next steps.
• Technical literacy with HR systems (HRIS, payroll systems, ATS) and strong Excel/reporting skills.
• Experience managing vendors and running RFPs preferred.
• Previous managerial experience with a track record of coaching and developing team members.

Personal attributes

• Collaborative and emotionally intelligent: builds trust quickly, communicates respectfully and resolves conflict constructively.
• Hands‑on and humble: comfortable doing the work yourself while developing others.
• Disciplined and methodical: creates structure, documentation and predictable outcomes in ambiguous situations.
• Results oriented and dependable: follows through, meets commitments, and improves processes to prevent repeat issues.
• Lead with curiosity and seek to understand: Ask thoughtful questions and listen actively to diverse perspectives, seeking root causes before proposing solutions so decisions are informed, empathetic, and practical.
• Positive influence: fosters a calm, professional environment and elevates team performance.

Liberty Mutual Canada is committed to pay transparency and fair, equitable hiring. For roles based in Ontario, we publish a Target Hiring Range in compliance with the Ontario Pay Transparency Act.

This posting is for an active, current vacancy.

Target Hiring Range:

CAD $118,000 – $132,000 per year (base salary).

This range represents the expected annual base salary for this role, however, offers above the published maximum may be approved with appropriate business authorization. Final offers will be determined based on each candidate's qualifications, relevant experience, internal equity, and the needs of the role. The posted range does not include variable compensation (bonus), allowances, or benefits. We encourage all qualified candidates to apply.

We do not use AI‑based screening tools in our hiring process. Candidates who complete an interview and remain under consideration may request, and will receive, feedback within 45 days.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.