CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $5 billion in assets by 2023. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country. At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as "Best Place to Work" by the Baltimore Business Journal for 2022, 2023, and 2024, our primary goal is making each team member feel choosing CFG Bank was their best career decision. Join us for professional growth and a positive work environment that sets CFG Bank apart. POSITION SUMMARY: The Client Experience Coordinator will report directly to the Managing Director of Marketing and play a key role in enhancing the experience of both employees and clients by fostering a culture of engagement, collaboration, and exceptional service at CFG Bank. This role will act as a bridge between internal and external partners, driving initiatives that promote a positive workplace culture while also strengthening our client relationships. With a blend of marketing tasks, sales support, and organizational tasks, the ideal candidate will be resourceful, proactive, and passionate about delivering personalized, high-impact service. This will ensure alignment with CFG Bank's commitment to innovation, boldness, and trust by coordinating programs, researching market trends, and executing impactful engagement. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assist management in coordinating initiatives that promote bold and innovative approaches to hospitality and service across all divisions. • Partner with marketing, human resources, operations, and executive leadership to ensure that engagement initiatives align with the organization's strategic priorities. • Organize and track client engagement activities, employee recognition efforts, and partner outreach with tenacity and attention to detail. • Establish systems to celebrate client and employee achievements, milestones, and contributions, fostering a culture of appreciation and motivation • Collect and analyze feedback through surveys, interviews, and focus groups to identify areas for improvement and drive meaningful change • Prepare reports, presentations, and updates for the President to monitor progress on key initiatives. • Collaborate with marketing to create materials and communications that reflect the bank's commitment to entrepreneurial thinking and client-focused excellence. • Coordinate and support internal and external events that foster meaningful connections and engagement. • Manage administrative tasks, including scheduling events and handling follow-ups for leadership. QUALIFICATIONS AND REQUIREMENTS: • Bachelor's degree in business, marketing, or a related field preferred, or equivalent experience. • Passion for Exceptional Service - Preferably has read Unreasonable Hospitality by Will Guidara and embraces its principles of going above and beyond to create memorable and meaningful experiences. • Strong organizational skills with the ability to manage multiple priorities and deadlines. • Exceptional interpersonal and communication skills, both written and verbal. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM tools is a plus. WORK ENVIRONMENT: We offer a hybrid schedule, with 3 days in-office and 2 days remote after the initial 90-day period. COMPENSATION DISCLOSURE: In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $60,000-$80,000 annually, plus discretionary annual bonus. Compensation is determined based on factors such as Experience, Qualifications, and Internal equity. BENEFITS AND ADDITIONAL COMPENSATION: Additionally, this position includes a comprehensive benefits package and other forms of compensation, including: • Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, wellness program and free health club membership (for Baltimore-based employees) • Paid time off: vacation days, sick leave, volunteer days • Retirement plan: 401(k) with employer match • Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions EOE STATEMENT: CFG Bank is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to ensuring a diverse and inclusive workplace, and all employment decisions are based on merit, qualifications, and business needs. If you require accommodations during the application process, please contact Human Resources.
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