IT Manager

This position is responsible for the overall administrative oversight, visioning, leadership, planning, coordinating and control of the development of technical strategy for the present and future management of the City's information technology needs, including Public Safety Departments. Manages and directs the operations of the department, including policy development, budgeting, procurement of technology assets and services, and serves as staff advisor to City Council and the Mayor on information technology matters. This position also serves as the lead network and systems engineer/architect.

The following duties are essential for this position. However, they are not to be construed as exclusive or all–inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.

• Responsible for fostering a culture of innovation; provides technology leadership in the delivery of superior services to City residents and businesses.
• Serves as the chief advisor on information technology, including new hardware, Citywide software applications, and security matters.
• Participates in the interview and selection process of new employees. Provides training and instructions. Assigns tasks, manages Help Desk, reviews work and prepares performance evaluations. Recommends employee transfers, promotions, disciplinary action, and discharge.
• Directs work and manages staff of the department; monitors and evaluates on-going performance of staff members; addresses day-to-day issues and questions; assesses and provides for training needs; initiates employee recognition, promotion, disciplinary action, and discharge processes as necessary and appropriate.
• Provides leadership and management to all assigned staff. Supervises the work of and monitors and evaluates on-going performance staff members; addresses day-to-day; assesses and makes recommendations of training needs.
• Defines and implements the goals and objectives for department operations; guides staff through changes in laws, processes, services or programs.
• Develops, recommends, and implements annual departmental budget, forecasts necessary funding for staff, equipment, material and supplies. Monitors budget throughout the year.
• Identifies short and long-range equipment investments to maintain service levels; researches and analyzes technology needs, trends and resources and makes recommendations.
• Prepares requests for proposals and bid specifications for information technologies solutions; reviews and purchases technical equipment and related items.
• Prepares and recommends the information technology capital budget, develops annual and multi-year work plans and strategies to meet business needs; develops and directs the implementation of goals, objectives, policies, procedures and work standards to ensure success.
• Provides project management oversite and organizational information technology leadership through consultation and partnership.
• Performs all technical duties of subordinate staff, as needed.
• Manages the security and reliability of IT systems. Decisions made include methods for securing systems and what type of equipment/software are required to assure optimum reliability and security.
• Designs and implements complex new IT systems and technology. Decisions include determining the combination of technology that will most effectively deliver the solution desired. Recommends suggested course of action.
• Monitors the health and security of IT systems. Recommends changes or enhancements.
• Ensures data security compliance with Federal, State and local laws, regulations and ordinances.
• Ensures implementation of rulings, legislation, statutes, city and department policies and procedures.
• Represents the City/department in meetings with vendors, elected officials and other departments to plan and develop technology solutions and to resolve escalated issues.
• Works with staff to develop project plans for large scale technology projects that impact multiple disciplines.
• Reports as needed to the Mayor and City Council on operations and services.
• Researches, recommends, develops and implements policy and procedures for program effectiveness.
• Other duties as assigned.

Knowledge of:

• Network architecture, hardware and software systems, including servers, workstations and telecommunications.
• Cloud services, virtualization, and data storage solutions.
• Cybersecurity principles, firewalls, intrusion detection systems, and incident response.
• Technology's role in public services like public safety, utilities, and city management systems.
• GIS systems, financial software.
• Laws and standards governing IT in the public sector, such as data privacy, public records laws, cybersecurity standards, and ADA compliance for websites.
• Procurement policies and contracts, including government RFP processes.
• Backup systems and emergency response protocols for IT systems.
• Principles and practices of budgeting, fiscal management, project management principles and techniques.
• Administrative policies and procedures of the City.
• The City's and Department's operating requirements, policies, procedures, and practices; and local, state, and federal regulations related to department programs and operations.
• Management and supervisory practices & principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time-off, and maintaining personnel records.
• Computer software including word processing, spreadsheet, database applications, and specialized software consistent for this position.

Skill in:

• Skill in researching and understanding complex written materials.
• Troubleshooting and resolving computer hardware, software, and network issues.
• System administration and enterprise software platforms.
• Organizational and time management to prioritize duties while adapting to constant changes in priority.
• Researching and understanding complex written materials; maintaining accurate internal records.
• System and Networking administration

Ability to:

• Develop department goals and objectives.
• Align IT strategies with the City's goals, focusing on efficiency and public service delivery.
• Work across a range of technical disciplines.
• Plan, develop, implement, and evaluate projects and programs.
• Adapt and take control of situations, dictating subordinate activities in a responsible manner.
• Instruct and train in methods and procedures.
• Organize, assign, and modify the work assignment of others, and (re)-establish priorities to meet deadlines.
• Apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
• Communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
• Read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.
• Prepare and maintain accurate and concise records and reports.
• Maintain professionalism at all times.
• Use appropriate language, style and methods depending on audience and the purpose of communication.
• Communicate effectively both orally and in writing with business representatives, elected officials, department heads, the public, and other City employees with courtesy and tact.

• Develop and maintain effective working relationships with staff and the public.

• Work the allocated hours of the position and responds after hours if needed.

• High school diploma, GED or equivalent required. Bachelor of Science degree in a related field highly desirable. (Relevant experience may be substituted for education on a year-for-year basis)
• Minimum of four years' experience in programming and analysis or system/network administration and design
• Minimum of 3-5 years of experience with financial conversations and upgrades
• Familiar with MUNIRevs; Naviline, Granicus, or comparable.
• Experience with local municipal government is a plus but not required.
• Considerable knowledge of current industry trends, products, and services in information technology, processing equipment, software, and telecom.

• Must have strong skills in project management, customer service, conflict resolution, and time management and strong negotiating skills and contract management skills.

• Must possess a valid State of Alaska Driver's License and be able to operate a motor vehicle.

• A current (dated within 30 days of request) driving record obtained from the State of Alaska Department of Motor Vehicles.
• Must obtain a valid State of Alaska Driver's License with satisfactory driving record at time of hire.
• Must have experience in Cyber Security, Cyber security certification highly desirable.

Please read the below information carefully. This applies to your application submission.

Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Leaving sections of the application blank, noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

At time of application, applicants are requested to submit if applicable:

• Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to meet the minimum qualifications.
• Three (3) professional references, two of which must be from a current or former supervisor (not applicable for internal positions).
• Reference requests are automatically sent upon submission of your application for certain positions.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions. Be sure to read each question carefully, answers cannot be changed once your application is submitted. Supplemental questions regarding certification, licenses or experience will be verified against information in your application and/or resume, failing to list required experience may cause your application to be denied.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

EEO STATEMENT

The City of Wasilla complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call The City of Wasilla is an equal opportunity employer.

DRUG-FREE WORKPLACE POLICY

In compliance with the Drug-Free Workplace Act of 1988 the City of Wasilla prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance as defined in Schedules I through V of Section 202 of the Controlled Substances Act (21 USC 812), and as further defined by policy at 21 CFR – is prohibited in any workplace of the city.

Any individual who conducts business for the city, applies for a position or conducts business on the city's property is covered by the drug-free workplace policy. The policy includes, but is not limited to, all employees, contractors, volunteers, interns, and applicants.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the '' domains. For information on allowing emails from the '' domains, visit the Lost Password Help page located at

The City of Wasilla offers a robust benefit package for employees. In addition to retirement, health insurance, life insurance, and paid leave, employees may elect supplemental benefits through payroll deduction.

• Health insurance is provided through Blue Cross Blue Shield. The City covers 100% of the monthly premiums for employees and dependents. This plan includes medical, dental, vision, prescription drugs, disability benefits, and more for the employee and eligible dependents. Coverage begins on the first of the month following 30 days' continuous employment. Deductible for individual/family is $300/$600 and Out of Pocket maximum is $2300/$4600. Click here to see the summary plan description booklet: F12-02-SPD-2020-With-Inserts-as-of- ) (Download PDF reader).
• 24/7 Telemedicine via SwiftMD. These visits are covered in full and are not subject to the annual deductible or coinsurance provisions of the plan.
• Full time employees receive 11 paid holidays: New Years Day, President's Day, Seward's Day, Memorial Day, Independence Day, Labor Day, Alaska Day, Veteran's Day, Thanksgiving and the day after, and Christmas Day.
• Employees with 0-3 years of service with the City of Wasilla will accrue 144 hours/year (12 hours/month) of paid time off. After 3 years, they will qualify for 16 hours/month, and after 8 years of service, employees qualify for 20 hours of PTO per month. PTO may be cashed out twice per year.
• Retirement is provided through the State of Alaska PERS (Public Employee's Retirement System). Participation in PERS is mandatory and the current contribution rate is 8% of gross wages. The City of Wasilla matches 5% of employee contributions for Tier IV employees. Employees will become fully vested after 5 years of PERS employment.
• State of Alaska Supplemental Benefit System (SBS) annuity plan is provided in lieu of Federal Social Security (deductions for Medicare will still be required). Participation in this program is mandatory. The current employee contribution is 6.13% of gross wages and is matched by the City. Information can be found online through the State of Alaska Division of Benefits and Retirement at
• Life insurance is offered and 100% paid for employees and dependents through Symetra Life Insurance Company. Employees receive a $50,000 policy and each eligible dependent receives a $2,000 policy. Coverage begins on 1st of the month following 30 days continuous employment. This is a portable policy, and employees can take over the premium payments upon separation if they choose to keep the policy.
• The Employee Assistance Program (EAP) is free to employees and their entire household. The EAP includes valuable work/life balance tools ranging from fitness and nutrition, eight counseling sessions, and legal services
• Supplemental benefits are available through AFLAC, MetLife, Mission Square, New York Life, Colonial, and Symetra at a cost to employee.