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Front DeskCHANO AND SONS INC • Springdale, Arkansas, United States
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Front Desk

CHANO AND SONS INC
  • US
    Springdale, Arkansas, United States
  • US
    Springdale, Arkansas, United States
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À propos

Job Details Job Location: Springdale, UT 84767 Position Type: Full Time

Job Description: Front Desk Agent 

Job Summary:

As a Front Desk Agent, you are the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay. You will manage the check-in and check-out process, handle guest inquiries, and provide information and assistance to ensure a seamless and memorable guest experience.


Key Responsibilities:
  • Greet all guests in a professional, warm, and friendly manner.
     
  • Perform check-in and check-out procedures efficiently using the hotel's property management system (PMS).
     
  • Handle all guest requests, inquiries, and complaints promptly and professionally.
     
  • Answer telephone calls, route calls, and take messages as needed.
     
  • Provide information about hotel services, amenities, and local attractions.
     
  • Process payments and maintain accurate guest accounts and billing information.
     
  • Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
     
  • Maintain a clean, organized, and professional front desk area.
     
  • Follow all hotel policies, procedures, and brand standards.
     
  • Uphold confidentiality of guest information and ensure security procedures are followed.
     
  • Support other departments as needed to ensure guest satisfaction.
    • Qualifications
    • Springdale, Arkansas, United States

    Compétences linguistiques

    • English
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