Remote Implementation Specialist

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We're committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact

Job Summary:

The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech's standard implementation methodology across its suite of solutions. Onsite super-user training, go-live support and post-go-live optimization. This includes but is not limited to remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed.

Up to 5-10% travel required to and from customer locations.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions

• Essential Functions: In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

Client Training:

• Conduct client training in preparation for Go-Live events, following Nextech's standard implementation methodology
• Complete practice assessments and workflow analysis guided by industry best practices
• Instruct clinical and non-clinical staff on the proper use of software applications
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress
• Perform additional responsibilities as assigned based on business needs

Issue Resolution and Optimization:

• Investigate and resolve client issues during implementation and go-live
• Identify opportunities for workflow improvement and optimization post-go-live

Collaboration:

• Partner with internal teams to ensure successful implementation and alignment with client needs
• Communicate effectively with clients and team members to ensure alignment and satisfaction

Travel:

• 5-10% long-distance or air travel required
• Travel to and from customer locations

Minimum Requirements
Additional duties as required.

• 3 years of experience in the Healthcare IT industry, specifically software implementation
• Ability to cultivate strong relationships & influence behavior
• Excellent verbal and written communication skills
• Excellent time management and organization skills
• Proven ability to solve problems creatively

Preferred Qualifications

• Knowledge of or applicable experience in one of Nextech's main medical specialties
• Knowledge of workflow of a Medical Clinic
• Understanding of HIPAA and PHI
• Background in insurance billing
• Bachelor's degree in related field

Working Environment/Physical Demands

• Primarily a remote position working at a laptop and computer monitor and/or on the phone
• 5% - 10% long-distance or air travel required

Total Rewards
Generous
annual bonus
opportunity

401(k)
with
Employer Match
Flexible Time Off:
take time off when you need it without worrying about available hours

11 paid holidays

Volunteer Time Off

Insurance:
Choice of
Medical, Dental, and Vision plans
Health Savings