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IT Support TechnicianLiveWire Business SolutionsWilliamsburg, Virginia, United States

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IT Support Technician

LiveWire Business Solutions
  • US
    Williamsburg, Virginia, United States
  • US
    Williamsburg, Virginia, United States

À propos

We are seeking a technically proficient and customer-centric Tier 2 IT Support Technician to join our growing team. As higher level technical support you will be responsible for troubleshooting and resolving more complex end user issues.

Key Responsibilities:

  • User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.
  • Onboarding Support: Provision and set up systems for new hires, ensuring seamless integration into the team.
  • Asset Management: Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs. Assist in upgrading current systems and installing new systems.
  • Remote & On-Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.
  • Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.
  • Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.
  • Troubleshooting: Resolving complex issues related to operating systems, software applications, and network connectivity
  • User Management: Managing user accounts and permissions on premises and/or in Cloud based SSO Active Directory Services.
  • Security: Ensuring proper security practices, including multi-factor authentication (MFA) setups and user
  • Williamsburg, Virginia, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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