FunBox General Manager

FUNBOX Bowie is seeking a high-energy, hands-on General Manager to lead our Family Entertainment Center. This role is responsible for owning day-to-day operations, leading and developing the team, and delivering an exceptional guest experience. FunBox is a national franchised chain of indoor & outdoor amsuement parks hosting over 3 million families per year.

Compensation: $70,000-82,500 salary (DOE) + annual performance bonus

Schedule: hours/week, weekends + school holidays required

Benefits: PTO + growth path as we open additional locations

Location: 3861 Evergreen Pkwy, Bowie, MD 20716

The ideal candidate brings strong leadership skills, a hospitality or food service management background, and thrives in fast-paced, guest-facing environments. This is not a desk job - the General Manager is actively on the floor, coaching the team, engaging with guests, and setting the tone for fun, safety, and excellence.

At FUNBOX, our purpose is to create the most entertaining, memorable, and fun experience for kids and families. We are looking for a General Manager that will be the source of energy for the park and set the right tone for the team.

What Success Looks Like

• Hands-on, active, on the floor: communicating/interacting with guests and coaching the team in real-time
• Team Leadership: interview, hire, train, motivate staff; manage scheduling, labor costs, and timesheets
• Guest Experience: resolve issues quickly, professionally, with follow-up
• Sales & Growth: work with Party Coordinator on bookings and guest experience
• Maintenance: cleanliness, safety, equipment readiness, inventory management
• Costs: track and manage labor and controllable costs

Responsibilities

• Own daily operations: guest experience, cleanliness, safety, team leadership
• Recruit, hire, train, and coach a staff of 30+ (many are high school students)
• Build schedules, approve timesheets, and manage labor costs
• Work with Party Coordinator and provide support for birthday parties
• Maintain equipment readiness: inflatable, blowers, arcade, cleaning equipment
• Manage inventory and ordering (supplies, prize room, vending machines)
• Manage our ticketing & booking platform for bookings, refunds, & party management
• Manage guest communication across phone, email, Google, and Roller, including follow-ups on negative experiences
• Answer phone calls/emails for customer questions and booking birthday parties

What We Require

• 2 years of management experience in hospitality/retail/FEC (restaurant, hotel, theme park, etc.) + managing 20+ employees
• . MUST be able to work weekends, evenings, and school holidays
• Confident with hiring, training, scheduling, and performance management
• Strong customer service judgment: calm under pressure, solutions-first
• Able to pass a background check
• Physically able to be active throughout a large facility daily
• Professional, energetic, self-motivated, able to motivate others, positive attitude
• Willingness to learn anything and understanding it's for the common goal of creating an awesome guest experience

Preferred Qualifications

• Sales experience (or strong willingness to learn) for selling birthday party packages
• Experience managing controllable expenses and operating to a plan (labor, supplies, etc.)

This Role Is a Fit If You…

• Love leading teams and being on the floor
• Enjoy a fast-paced environment with lots of moving parts - and kids
• Take pride in following and creating standards and systems
• Like making kids and families genuinely happy and can coach others to do the same

This is NOT a desk job. This is an opportunity to run a business alongside successful entrepreneurs. The CEO & Co-Founder of FunBox, Laurence Hallier, has built three $100M businesses from scratch and hopes to lead FunBox to 100 cities reaching 30 million families per year. Antonio Nieves, a Co-Founder, is the oldest of 10 raised in foster care and FunBox is on a mission to help local foster care agencies to improve lives for all families. FunBox Bowie is owned & operated by a local franchisees who are experienced executives and will work closely with the General Manager. We offer a unique career path: Superstar GM will be considered for a regional GM position as we open additional locations.

About FUNBOXFUNBOX Bowie is a 10,000+ SF inflatable bounce park with an arcade/prize room and five private birthday rooms inside a ~21,000 SF facility. We welcome ~1,000 guests on weekends and our mission is simple: deliver an unforgettable experience for kids and families, every visit.

See more at

To Apply: submit your resume and a brief note on why you are the right "high energy" leader for Funbox Bowie - if you send a video, that's a plus.

Job Type: Full-time

Pay: $70, $82,500.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Application Question(s):

• Do you live within 30-minute drive of Bowie, MD?

Work Location: In person