Front Desk Supervisor

Job Title: Front Desk Supervisor

Department: Front Office

Reports To: Front Office Manager / Hotel Manager

Job Type: Full-Time

Location: Comfort Inn Atlanta

________________________________________

Job Summary:

The Front Desk Supervisor oversees the daily operations of the front desk to ensure a smooth check-in/check-out process, exceptional guest service, and the overall satisfaction of all guests. This role requires strong leadership, problem-solving skills, and a passion for hospitality. The Front Desk Supervisor acts as a key liaison between the front desk team and management.

________________________________________

Key Responsibilities:

• Supervise and support front desk agents in all daily front office operations.

• Ensure efficient and professional handling of guest check-ins, check-outs, reservations, and inquiries.

• Resolve guest concerns or complaints in a timely and courteous manner.

• Train, coach, and motivate front desk staff; provide feedback and performance evaluations.

• Monitor front desk supplies and coordinate with housekeeping and maintenance departments as needed.

• Assist in creating staff schedules to ensure adequate coverage.

• Uphold company policies, procedures, and brand standards.

• Perform front desk duties as needed during peak times or staff shortages.

• Maintain accurate records of room availability, reservations, and guest accounts.

• Ensure a clean, organized, and welcoming front desk environment.

• Handle cash and credit transactions accurately and securely.

• Prepare and communicate daily shift reports and handovers.

________________________________________

Qualifications:

• High school diploma or equivalent (hospitality degree preferred).

• 2+ years of front desk or customer service experience in a hotel or hospitality environment.

• 1+ year of supervisory or team lead experience preferred.

• Proficient in hotel management systems (e.g., OPERA, PMS, or similar).

• Excellent communication, interpersonal, and conflict resolution skills.

• Strong attention to detail and organizational abilities.

• Able to work flexible hours including weekends, holidays, and evenings.

• Professional appearance and demeanor.

________________________________________

What We Offer:

• Competitive salary

• Health and wellness benefits

• Opportunities for growth and advancement

• Training and development programs

• Employee discounts on hotel stays and services