Assistant Director, Housing Choice Voucher Programs

SCOPE:The Assistant Director ensures accurate, timely, and compliant program administration; consistent application of policies and procedures; and delivery of high-quality, value-driven services to participants, landlords, partners, and staff. The role carries overall responsibility for program performance and compliance with federal regulations and reports directly to the Director of the Housing Choice Voucher Program. This position is exempt from overtime requirements of the Fair Labor Standards Act, and employment is at-will.

• ESSENTIALDUTIESANDRESPONSIBILITIES: The statements below describe the general nature and scope of work performed by this position and reflect CMHA's commitment to excellence, accountability, and professionalism. This is not a complete listing of all duties; other responsibilities may be assigned.
• Manage day-to-day operations of waitlist management for all HCV programs, including agency referrals and special allocations, ensuring fair, respectful, and timely access to services.
• Directly manage the application process, applicant screening, and eligibility determinations for all tenant-based and project-based HCV programs with a focus on accuracy, integrity, and regulatory compliance.
• Collaborate with HCV Managers to assign work, evaluate quality and productivity, and hold staff accountable for performance standards. Respond to, investigate, and resolve complaints from applicants, tenants, and landlords in a professional, respectful, and solution-oriented manner.
• Develop, implement, and continuously improve procedures to enhance customer satisfaction, service quality, and employee productivity, encouraging initiative and creativity in problem-solving.
• Ensure staff compliance with all applicable HUD rules and regulations throughout all phases of application and program participation, maintaining accuracy, consistency, and integrity.
• Interview, recommend selection of staff, and support onboarding and training of Housing Specialists on applicable laws, regulations, and procedures. Administer applicable bargaining unit agreements; approve leave; and recommend discipline in a fair, accountable, and respectful manner.
• Partner with the Department Director and management team to develop and implement short- and long-term departmental plans, goals, and objectives aligned with CMHA's mission and value-driven performance.
• Draft and maintain departmental standard operating procedures; implement policies outlined in the Administrative Plan and regulations with an emphasis on clarity, quality, and professionalism.
• Represent the department with external organizations to solicit applicants and landlords, strengthen partnerships, and resolve concerns while demonstrating excellent customer service and professionalism.
• Work collaboratively with agency partners to maintain strong community relationships, including continued support for the VASH program.
• Prepare comprehensive, accurate, and timely reports on program operations for the HCV Director.
• Identify and recommend process improvements in collaboration with other department managers to enhance efficiency, quality, and value.
• Assist with applications for additional vouchers, funding, and grant opportunities, ensuring accuracy, accountability, and timeliness.
• Coordinate with internal departments to share information and ensure integrated, high-quality delivery of HCV program services.
• Implement and enhance performance measures to effectively evaluate staff performance and improve productivity; collaborate with Information Technology to automate performance tracking, streamline workflows, and improve reporting.
• Perform additional duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must demonstrate competencies consistent with CMHA's values of respect, integrity, accountability, professionalism, initiative, creativity, excellence, and quality. The requirements below represent the knowledge, skills, and abilities required.

• Comprehensive and demonstrable knowledge of the Housing Choice Voucher Program regulations, policies and procedures.
• Must achieve certification in HQS, HCV Income, and Rent Calculations required within first year of employment.
• Demonstrated ability to simultaneously balance competing priorities and analyzing the affordability of various proposals from staff.
• Excellent communication and interpersonal skills. Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and the public.
• Demonstrated ability to supervise others effectively and collaboratively, reinforcing good performance and dealing firmly but fairly with less than satisfactory performance.
• Demonstrated experience working in a high volume call and production environment with high performance guidelines and stringent deadlines.
• Strong mathematics and analytical skills and/or understanding of basic accounting principles.
• Successful work experience in an assisted housing program, preferably Housing Choice Voucher.

• Bachelor's degree in public administration, community planning, urban studies, business administration, or a related field is required.
• Equivalent education and/or experience representing eight (8) or more years of management experience in public housing, the Housing Choice Voucher Program, tax credit housing, assisted apartment management, or local government housing (e.g., code enforcement, planning, community development).
• Advanced proficiency in computerized business applications, including Word, Excel, and PowerPoint, with a demonstrated ability to leverage technology to improve accuracy, efficiency, and service quality.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to sit or stand for eight hours while performing essential work duties. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must be able to perform essential job functions in an environment that could have increased stress levels

OTHER:The incumbent must possess and maintain a valid driver's license in state of residence, and maintain an insurable driving record under the terms and conditions of the Cincinnati Housing Authority's auto liability policy. The incumbent may have no more than 4 accumulated points in 3 consecutive years.

SCOPE:This position is responsible for assisting the Director of the Cincinnati Metropolitan Housing Authority's (CMHA) Housing Choice Voucher (HCV) Program and advancing the Agency's values of respect, integrity, accountability, professionalism, initiative, creativity, accuracy, timeliness, quality, and exceptional service. The Assistant Director coordinates and oversees the day-to-day operations and long-term performance of departments responsible for new admissions and annual, interim, and other change-of-unit certifications.

The Assistant Director ensures accurate, timely, and compliant program administration; consistent application of policies and procedures; and delivery of high-quality, value-driven services to participants, landlords, partners, and staff. The role carries overall responsibility for program performance and compliance with federal regulations and reports directly to the Director of the Housing Choice Voucher Program. This position is exempt from overtime requirements of the Fair Labor Standards Act, and employment is at-will.