Client Care Representative

Client Care Representative (CCR) – Bedford Animal Hospital (Bedford, NH)

Independently owned since 1952
• Modern medicine
• Zero corporate nonsense

About Us

Bedford Animal Hospital has been independently owned — and proudly so — since 1952. In a sea of corporate consolidation, we remain a community-rooted, relationship-driven small animal hospital (canine/feline only) where pets are treated like family and people are treated with respect.

In Spring 2025, Bedford Animal Hospital transitioned from Dr. William Sofield to Dr. Sarah Gorman, ushering in thoughtful modernization, renovation, and revitalization while preserving the heart, history, and legacy of the practice. Today, we blend gold-standard veterinary medicine with a warm, unpretentious, New Hampshire–proud culture.

As part of this modernization, we are moving fully digital with integrated systems and AI-supported documentation — allowing our entire team to focus less on paperwork and more on people.

Our Mission

At Bedford Animal Hospital, our mission is simple: To honor the legacy of our independently owned practice by providing thoughtful, personalized, low-stress veterinary care rooted in compassion, integrity, and excellent medicine.

Client Care Representatives are essential to this mission. You are often the first and last impression our clients experience — and your warmth, professionalism, and attention to detail set the tone for every visit.

The Position: Client Care Representative (CCR)

Client Care Representatives serve as the welcoming face of the hospital and play a critical role in creating a calm, organized, and compassionate experience for clients and their pets.

We are looking for a CCR who values:

• Genuine, warm client interactions

• Clear communication and teamwork

• Organization, follow-through, and accountability

• A respectful, drama-free workplace

• Being part of a close-knit, community-focused team

This role is ideal for someone who enjoys helping people, multitasking in a fast-paced environment, and building lasting relationships with clients and coworkers.

What You'll Do

Client Experience & Communication

• Greet clients and pets warmly by name, creating a welcoming atmosphere

• Remain mobile and approachable — not hidden behind a desk

• Learn client and pet details to personalize each interaction

• Manage phone calls, texts, emails, and voicemails promptly and professionally

• Communicate scheduling, delays, and care updates clearly to clients and medical staff

• Support clients through difficult or emotional situations with empathy and care

Core Competencies

You'll thrive in this role if you bring:

• Strong communication and customer service skills

• Excellent time management and organizational ability

• Attention to detail and accuracy

• Compassion, empathy, and emotional intelligence

• Adaptability in a fast-moving environment

• Collaborative, team-first mindset

• Comfort with technology, texting platforms, and social media engagement

Who You Are

You'll feel at home here if you:

• Enjoy being the friendly, steady presence clients rely on

• Take pride in creating smooth, welcoming experiences

• Communicate clearly and kindly — even on busy days

• Value teamwork, mutual respect, and accountability

• Want to grow with a practice that is modernizing with intention

• Believe great medicine starts with great client care

Compensation & Benefits

• Competitive hourly pay, commensurate with experience

• No weekends

• Consistent weekday schedule (current hospital hours are 8am-6pm M-F)

• PTO + paid holidays (if full time)

• Generous staff pet discount

• Supportive practice manager and leadership team

• A healthy, respectful, drama-free workplace

• A modern, continuously improving facility

• A team that truly values what CCRs bring to the practice

Why Bedford, NH?

A beautiful New England town close to:

• Lakes, mountains, and beaches

• Just under an hour to Boston

• Manchester-Boston Regional Airport (5 minutes away)

• Excellent schools and community resources

• No state income tax and no sales tax

How to Apply

If you're excited about being part of a truly independent, compassionate, and modern veterinary hospital, we would love to meet you.

Please send your resume to or apply through Indeed.

Job Types: Full-time, Part-time

Pay: $ $23.00 per hour

Expected hours: No less than 30 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Work Location: In person