Technical Customer Service Representative

The Customer Service Representative serves as a key point of contact for customers supporting both RVMP and Flex Security brands. This role combines customer-facing support with accurate order entry and order management responsibilities. The ideal candidate is detail-oriented, organized, and comfortable balancing customer communication with administrative tasks in a fast-paced, onsite environment.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries related to RVMP products, services, and Flex Security monitoring solutions
• Provide professional support via phone, email, and in-person communication
• Accurately enter, process, and maintain customer orders in internal systems
• Verify order details including pricing, quantities, shipping information, and customer data
• Coordinate with internal teams (operations, warehouse, monitoring, technical support, sales) to ensure accurate order fulfillment
• Assist customers with order status, changes, cancellations, and returns
• Accurately document all customer interactions, updates, and resolutions
• Escalate complex or time-sensitive issues appropriately while ensuring follow-up
• Maintain up-to-date knowledge of RVMP and Flex Security products, policies, and procedures
• Support administrative tasks related to customer accounts, billing inquiries, and service documentation
• Identify opportunities to improve customer service and order accuracy

Required Qualifications

• High school diploma or GED
• Strong attention to detail and accuracy, especially with data and order entry
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to multitask in a fast-paced environment
• Proficiency with computers, data entry, email, and basic software systems
• Ability to work onsite in Columbus, Ohio on a consistent basis

Preferred Qualifications

• Previous customer service experience
• Experience with order entry, ERP, CRM, or order management systems
• Experience supporting technology, security, or service-based products
• Experience working in RV or specialty vehicle industries

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person