Luxury Hotel Operations Manager

Job Description
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: "Create the Extraordinary"
• Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
• Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary
It is the primary responsibility of the Luxury Hotel Operations Manager to direct and ensure the smooth and efficient operation of the villa operations and butler services experience to all villas, suites, gaming salon and private event services within the company's strategic vision. The Manager oversees the strategic execution and will manage multiple tasks, set priorities, anticipate needs and proactively seek new ways to delight our VIP Guests. The Manager will be asked to create solutions to problems and fulfill requests and challenges for our most valuable guests, celebrities, dignitaries and gamers, selecting Caesars Palace as their ultimate luxury destination. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

How You Will Create The Extraordinary

• Oversee the villa and butler operations within specialty suites, large villas, penthouses, and private gaming salons as well as other department functions including short- and long-term planning, and day-to-day operations.
• Manage the villa services team in the most efficient way, maximizing anticipatory service and/or revenue opportunities in order to surpass budgeted objectives.
• Able to build rapport with a variety of guests, initiates and engages in conversation with a professional and friendly manner, always maintaining the highest level of confidentiality.
• Oversee Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction.
• Oversee staffing levels in conjugation with Centralized Scheduling in response to business demands, providing recommendations for adjustments whenever possible and monitors compliance of full-time equivalents (FTEs) per department policy and CBA contracts.
• Ensuring quality hiring, training, and succession planning processes that encompass the company's commitment to diversity.
• Provide excellent service consistent with the property's service standards and brand attributes.
• Maintains extensive and complete knowledge of all liquor brands, wines, champagnes, and beers available to all guests from Caesars Palace menus.
• Inspects villas, suites, gaming salons and catering setups to ensure the highest level of guest satisfaction and reports any issues to management.
• Responds to guest service interactions in a professional and timely manner, achieving positive resolutions.
• Monitors, documents, and notifies the Director of Luxury Hôtel Operations of any problems that may impact or jeopardize the achievement of current future departmental objectives.
• Approves the employment and termination of employees within the division and is responsible for the coordination of on-the-job training programs through the department managers on a regular basis.
• Provide input and direction in the development of the departments' fiscal budget.
• Communicate effectively with Front Office, Housekeeping, Group Reservations, Casino Marketing, Facilities and Sales regarding group blocks and arrival/departure patterns.
• Perform all other job-related duties as requested.

What You Will Need

• Must be 21 years of age or older
• At least 2 years of previous Front Desk, Food and Beverage, Villa or Gaming experience at a major hotel/casino resort complex.
• Ability to perform a myriad of duties with extreme care and attention to detail while working in a fast-paced and busy environment.
• Ability to maintain confidentiality of sensitive information.
• Working knowledge of organizational methods.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Ability to work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Able to effectively communicate in English, in both written and oral forms.

Additional Requirements

• Additional education at the college level associated with Hotel or Business Administration.
• At least 3 years of previous supervisory experience.
• Working knowledge of hotel Property Management System (LMS or Infor).
• Bilingual. (Chinese)
• Previous experience working in a similar large scale luxury resort operation.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

About Us
Help us roll out the red carpet at Caesars Palace This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Compétences idéales

• Customer Service
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Team Leadership

• Las Vegas, Nevada, United States

Expérience professionnelle

• Administrative
• General Management
• Hotel Manager

Compétences linguistiques

• English