Virtual Desktop Engineer, Senior

Your Role

The Digital Employee Experience team responsible for virtual client engineering . The Sr. Virtual Desktop Engineer will report to the Sr Manager of productivity engineering. In this role you will be responsible for our on-premise workstation Citrix VDI environment as well as migrating Blue Shield of California to cloud technologies utilizing Microsoft Azure Virtual Desktop or Microsoft Windows 365.

Your Work

In this role, you will:

• Manage Citrix Virtual Desktops (Xen desktop, NetScaler) for 8,000+ users
• Work as part of a team to migrate an on-prem VDI environment to Azure Virtual Desktop or Microsoft Windows 365
• Perform VDI image management for both Citrix and AVD from requirements from security and business use cases
• Work with business partners and end users for solutions in both virtual desktops and published virtual applications
• Provide 3rd level support for the Virtual desktop platform to ensure the overall health of the platform
• Carry out operational, strategic activities, and change management of all impact and risk levels.
• Engage in Incident Response, Audit, and Disaster Recovery practices. Directs remediation work as required internally.
• Participate and represent messaging services within the organization at architectural, design, engineering engagements, and project efforts.
• Define, publish, and maintain physical client platform standards, and operational documentation. Maintain awareness of current direction and changes in related technologies.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Requires 5+ years working with Citrix VDI technology or equivalent
• Experience with Microsoft AVD and Windows 365
• Requires 5+ years' experience troubleshooting system and network resources for root cause and problem identification
• Proficient knowledge of authentication mechanisms, and common service protocols such as LDAP, Kerberos, SIP, SMTP, and others
• Proficiency and demonstrated knowledge of client services and common service protocols such as VPN, RDP, SMB, DNS, DHCP, HTTP, SSL and others