Customer Service Representative

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Apply By: Monday, January 19, :59 pm EST

Job ID:

Posting status:

Open

Organization:

Ministry of Public and Business Service Delivery and Procurement

Division:

ServiceOntario

City:

Windsor

Position(s) language:

Bilingual English/French

Job term:

1 Temporary assignments/contracts up to 12 months with possibility of extension

Job code:

Customer Service Rep 2

Salary:

$ $33.40 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

What we offer:
ServiceOntario offers a training program that will help you be successful in the role. Join our team in Windsor, where you will be supported to delivering fast and friendly services.

About the job:

• Learn about the Customer Service Representative role

You will:

• provide quality in-person, and contact centre (telephone) front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service-oriented environment
• provide information about government services
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and proceeds

• you must possess oral French language skills at the advanced level and your proficiency level will be confirmed before hire

• Customer focus to provide optimum service, explain information and meet customer needs resulting in a positive experience.
• Thinking skills to probe for information, assess situations, and take appropriate actions.
• Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
• Effective communication to explain guidelines and procedures, write concise correspondence, apply empathy and patience to meet customer needs.
• Team collaboration to work well with colleagues in a team environment.

The OPS offers:

• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Apply by:

Monday, January 19, :59 pm EST

Position details:

• 1 Bilingual English/French Temporary, duration up to 12 months, 400 City Hall Sq, Windsor, West Region, Criminal Record Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3.7

Category:

Customer and Client Services

Posted on:

Monday, January 5, 2026

Note:

• This ad is also available in French.

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

• Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level;

• Starting salary for the CSR - 2T level: $27.02 per hour.

• N-MG- /25(2)

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together