Workforce Development Director

Organizational & Cultural Context (MyndBridge)

MyndBridge exists to
*close opportunity gaps by building clear, structured pathways from instability to prosperity
. Our work is rooted in the belief that
systems should work for people—not against them *
—and that accountability, dignity, and compassion are not competing values, but complementary ones.

The Workforce Development Director Is Expected To Lead With

• Human-centered discipline
• Clarity over chaos
• Standards without rigidity
• Accountability without punishment

This role is not only about compliance and performance—it is about
*building trust in systems *
, for staff, partners, and participants alike.

Position Summary

The
*Workforce Development Director (WDD)
serves as the
strategic and operational lead
of the
Workforce Development Command Center (WDCC) *
—the centralized body that governs, supports, and holds accountable all workforce development activity across MyndBridge-supported sites.

The WDD ensures that every workforce program operates within a
*shared framework of standards, data integrity, and outcome accountability
, while remaining responsive to the lived realities of participants and frontline staff. This role bridges
policy and practice
,
contracts and people
, and
metrics and meaning *
.

The WDD is responsible for ensuring that MyndBridge's workforce ecosystem is:

• Compliant
• Cohesive
• Scalable
• Trauma-informed
• Outcomes-driven

Core Responsibilities

• WDCC Leadership & Stewardship
• Lead the Workforce Development Command Center as a service-oriented governance body, not a detached compliance unit.
• Establish and maintain clear, documented SOPs that promote consistency while reducing staff burden.
• Serve as the point of clarity and escalation, ensuring staff and sites understand expectations and supports.
• Model MyndBridge leadership values: calm, prepared, accountable, and solutions-focused.
• Grant Accountability with Human-Centered Execution
• Maintain ownership of grant deliverables and performance accountability across all workforce funding streams (e.g., WIOA, state, county, private).
• Translate grant requirements into plain-language operational guidance for sites and staff.
• Ensure reporting and documentation standards are met without compromising participant dignity or access.
• Partner with the Operations Hub to support fiscal compliance, audits, and reimbursement processes.
• Proactively identify risks and implement corrective actions in a supportive, non-punitive manner.
• Performance Management that Supports Growth

• Define and oversee workforce KPIs that reflect both funder requirements and participant progress, including:

• Enrollment and persistence

• Credential attainment
• Job placement and wage progression

• Case management engagement

• Use Salesforce and related systems to monitor trends and performance in real time.

• Facilitate monthly performance reviews focused on learning, improvement, and shared accountability.
• Ensure metrics are used to inform decisions, not just satisfy reports.
• Systems, Data & Operational Integrity
• Act as the business owner for workforce data systems and workflows.

• Ensure systems are designed to:

• Reduce duplication

• Support frontline staff

• Improve data accuracy

• Maintain high standards of data integrity while acknowledging capacity realities at the site level.

• Oversee internal and external reporting with an emphasis on clarity, accuracy, and timeliness.
• Site Partnership & Accountability
• Support training sites as partners in execution, not merely compliance entities.

• Set clear expectations for:

• Case management practices

• Documentation standards

• Data submission timelines

• Provide structured technical assistance and capacity-building support.

• Hold sites accountable through transparent benchmarks and documented follow-up.
• Staff Leadership & Capacity Building
• Directly supervise WDCC staff with an emphasis on role clarity, workload sustainability, and professional growth.
• Provide functional guidance to site-based case managers to ensure consistent participant experience.
• Lead onboarding and training related to systems, compliance, and MyndBridge workforce philosophy.
• Foster a culture where staff feel supported, informed, and responsible.
• Strategy, Sustainability & System Evolution
• Partner with executive leadership on workforce strategy, growth, and funding diversification.
• Support grant development by contributing data, narratives, and system design insights.
• Continuously assess opportunities to streamline operations and improve scalability.
• Serve as a steward of institutional knowledge and system maturity.

Required Qualifications

• Bachelor's degree in a related field (Master's preferred).
• 5–7 years of workforce development or human services leadership experience.
• Experience overseeing multi-site or multi-program operations.
• Working knowledge of WIOA and public-sector workforce compliance.
• Demonstrated ability to translate complex requirements into workable systems.
• Strong judgment, emotional intelligence, and systems thinking.

Preferred Qualifications

• Experience in centralized or hub-and-spoke governance models.
• Salesforce or workforce CRM experience.
• Experience working with populations facing structural barriers to employment.
• Audit, monitoring, or compliance review experience.

The Pay Range For This Role Is
58, ,500 USD per year(MusicBreeds HQ)