Shift Leader

Position Title: Shift Lead

Location: Frannie's Cones and Coffee

Reports to: Store Manager / Owner

Status: Part-Time or Full-Time

Required:

Overview:

Frannie's Cones and Coffee is a retro-inspired sweet shop serving up ice cream, specialty coffee, yogurt, baked goods, and more. Our Shift Leads play a vital role in creating a fun, fast-paced, and friendly experience for both customers and staff. As a Shift Lead, you are responsible for overseeing daily operations during your shift, ensuring quality service, and motivating team members to uphold our high standards.

Key Responsibilities:

Leadership & Team Support

• Lead and motivate team members to provide exceptional customer service.
• Direct the daily workflow and assign tasks to team members as needed.
• Serve as the go-to point of contact during the shift for questions or concerns.
• Support onboarding and training of new employees.
• Maintain a positive, team-oriented atmosphere that reflects the Frannie's vibe.

Operations & Oversight

• Open or close the shop according to store procedures.
• Perform cash handling duties, including register reconciliation and nightly deposits.
• Monitor product levels and communicate restocking needs to management.
• Ensure that all food safety, sanitation, and cleanliness standards are upheld throughout the shop.
• Manage time-sensitive tasks like baking, prepping yogurt toppings, or overseeing ice cream and coffee stations.
• Assist with completing checklists and ensuring all tasks are completed before the end of shift.

Customer Experience

• Provide warm, welcoming service and uphold the Frannie's retro-diner charm.
• Resolve customer issues calmly and professionally.
• Monitor order flow and help reduce wait times during peak hours.
• Encourage upselling and product knowledge among team members.

Accountability & Standards

• Set an example in attendance, punctuality, appearance, and performance.
• Communicate consistently with management about shift performance, staff concerns, or customer feedback.
• Report equipment issues, safety concerns, or policy violations immediately.
• Enforce Frannie's policies and procedures with fairness and professionalism.

Ideal Traits & Qualifications:

• Previous experience in food service or retail, ideally in a leadership or supervisory role.
• Strong communication and multitasking skills.
• Natural ability to lead by example and foster teamwork.
• Detail-oriented and organized with a sense of urgency.
• Passionate about customer service and quality products.
• Ability to lift up to 30 lbs and stand for extended periods.

Perks:

• Discounted coffee and treats during shifts
• Flexible scheduling
• Opportunities for growth in company
• Being part of a fun environment

Job Types: Full-time, Part-time

Pay: $ $20.00 per hour

Benefits:

• Employee discount

Work Location: In person