Cashier Trainee

TITLE: Cashier Trainee DATE WRITTEN: 04/2025

DEPARTMENT: Donated Goods SUPERVISED BY: Store Manager. Asst. Mgr.

SUPERVISES: n/a STATUS: Non-exempt, Temporary

Mission Contribution: Providing funding for our mission services operation.

Function: Function: Greets customers warmly, rings up sales transactions accurately, and ensures they feel welcomed and appreciated through friendly, attentive service.

Essential Functions:

• Ensures World Class donor and customer service, answers phone in three rings, greeting customers within 10 seconds and providing friendly service and information, thanking customers at the end of a sale and inviting them back.
• Acknowledges all customer and employees within a 10 foot radius.
• Operates cash register, receives payments for purchases and records sales and other transactions.
• Balances cash drawers at the end of each shift, ensuring no cash discrepancies exceeding $5.00 over or short after one week of training.
• Encourage customers to donate through the change round up program.
• Checks and cleans dressing rooms.
• Retrieves shopping carts from the parking lot.
• Places apparel and other items for sale on the proper racks and shelves.
• Removes empty hangers from the racks on the sales floor.
• Ensures a clean and empty workstation at the end of each shift.
• Pulls and rotates store merchandise as instructed by supervisor or manager.
• Assists with putting carts of merchandise on the floor.
• Transfers racks from the back room to the sales floor.
• Maintains the image of the sales floor and assists in store housekeeping including daily cleaning of the floor, fixtures, and restrooms.
• Maintains adherence to all company policies and procedures.
• Other duties as assigned.

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

• Must be able to interact cordially and productively with a variety of people.
• Must be able to count money quickly and accurately.
• Must be able to market Goodwill and explain the mission to the general public.
• Must be able to take initiative and work well with little supervision.
• Must be able to maintain an effective working relationship with, and among employees.
• Must possess excellent communication skills.
• Must be able to work a flexible schedule including nights and weekends.
• Ability to function in a hectic work environment with occasional periods of high stress.

Experience and Education Requirements:

• • High School diploma or GED preferred, but not required.
• Prior work experience in the service industry preferred.

Physical Requirements:

• Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
• Ability to use fingers, hands and wrists, repetitively.
• Ability to engage in frequent bending, stretching, stooping, standing, walking, and twisting.
• Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.

Working Conditions:

Frequent physical exertion; exposure to unfit donated goods.

Critical Performance Factors:

• Customer Service
• Safety/Accident Prevention
• Image
• Accuracy of entering sales transactions, accepting