Member Solutions Centre Representative

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

Key Responsibilities and Accountabilities

• Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.

• Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.

• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.

• Proactively respond, identify and cross-sell products and service using an advice-based approach

• Utilize open-ended questions and techniques to overcome business objections

• Refer to the appropriate credit union specialist for lending and wealth management inquiries

• Set up appointments with staff in the branches to further assist member's or contact members on behalf of departments within the branch.  

• Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members. 

• Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.  

• Process non-registered and registered investment instructions using internal software and completing day-to-day tasks

• Balance electronic ledger on a daily basis through the banking system

• Work collaboratively with other team members to achieve organizational objectives

• Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor. 

What do you need?

• Grade 12 diploma or equivalent

• Must be enrolled in post-secondary education. Access Credit Union welcomes applications from post-secondary co-op students.

• Preference is given to students who are pursuing business or applicable fields of study. 

• Highly motivated individuals who will build relationships and promote our products and services to existing and new members of the credit union

• Someone who would like to work a minimum of 30 hours per week during the months of May through August

• Attentive, detail-oriented people who can deliver excellent service 

Employee Sub-Type

Target End Date

Starting Salary

If you are interested in this position, apply today Applications for the position close at 12:01 a.m. on the Job Posting End Date.