Restaurant Operations Manager

• Lead and motivate a team of team members, setting a positive example through your work ethic, attitude, and dedication.
• Provide ongoing coaching, training, and feedback to team members, fostering their personal and professional growth.
• Identify individual strengths and areas for improvement, and create development plans to enhance team members' skills and performance.

• Ensure smooth operations by effectively managing daily activities, including opening/closing procedures, inventory management, and shift scheduling.
• Uphold Chick-fil-A's high standards for food quality, safety, cleanliness, and customer service.
• Collaborate with other leaders to implement process improvements and achieve operational goals.

• Foster a culture of exceptional customer service, ensuring guests receive personalized attention and a memorable dining experience.
• Resolve guest inquiries, concerns, and complaints promptly and effectively.
• Continuously seek opportunities to enhance the guest experience through innovative ideas and best practices.

• Take ownership of your own personal and professional development by actively seeking opportunities to expand your skills and knowledge.
• Participate in training programs and workshops to enhance leadership abilities, operational expertise, and business acumen.
• Stay informed about industry trends, customer preferences, and Chick-fil-A initiatives to drive business growth.

• Foster a collaborative and inclusive work environment, promoting effective communication and teamwork among team members.
• Collaborate with other leaders and departments to ensure smooth operations and seamless execution of business initiatives.
• Act as a liaison between team members and management, relaying feedback, concerns, and suggestions for improvement.

• Demonstrated leadership experience, preferably in a restaurant or hospitality environment.
• Excellent communication and interpersonal skills to effectively interact with team members, guests, and management.
• Strong problem-solving abilities and the ability to make sound decisions in a fast-paced environment.
• Proven track record of achieving operational excellence and driving results.
• Passion for personal and professional growth, with a proactive attitude towards skill development.
• Flexibility to work various shifts, including weekends and holidays.

• Must have working availability that aligns with the needs of the restaurant
• Must have a growth mindset and desire to improve and embrace feedback
• Must have a proven track record of reliability
• Must exhibit great hospitality skills
• Must have at least one year of previous leadership experience

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.