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Technical Cloud Support Specialist

À propos

Job Description
Essential Functions/Major Responsibilities:

Implementing, automating, and supporting secure and scalable infrastructure using public cloud, IaaS, and PaaS platforms.
Drive strategic, systemic solutions to solve and remediate recurring user issues and complaints
Developing and utilizing Continuous Integration / Continuous Delivery (CI/CD) processes to help deliver quality solutions efficiently, securely, and at scale.
Responsible for developing, implementing, and enforcing architecture, governance, operating procedures, monitoring, security, and system standards; creating and maintaining accurate technical documentation.
Conduct research on emerging cloud technologies in support of infrastructure development efforts and recommend technologies that will increase cost-effectiveness and infrastructure flexibility.
Review and correlate information, determine root cause, and improve processes to prevent recurring issues.
As needed participation in after-hours maintenance windows to update, change, and implement various systems; Occasional participation in the On-Call Rotation.
Leverage MDM tools to streamline our user experience
Manage onboarding/offboarding workflows in our SSO solution
Work as the final escalation point for the Helpdesk team
Review and administer Cloud Access Security Brokers
Continuously Audit, Review, and Implement best practices aligning with CIS benchmarks
Other duties as assigned

Supervisory Responsibility: None.
Qualifications:

Education/Training: BS degree in IT or computer science or related field required; will consider candidates with AS degree and/or equivalent college coursework. Minimum of ITIL, Azure Fundamentals, M365 Fundamentals and/or Cloud+. Security+ a plus.

Experience Required: 5+ years of experience in IT Service/Infrastructure in a 500+ user environment with multiple locations.

Outstanding interpersonal and communications skills; ability to communicate effectively with technical and non-technical audiences
Knowledge of internal auditing, internal controls and risk management
Familiarity with finance and accounting practices and methods
Comprehensive understanding of internal control environments within the IT function
Experience with multiple technology domains including aspects of Windows, Unix and/or database administration, software development and networking
Ability to work in a team environment
Proactive, hands-on, results-driven orientation required.
Ability to blend exceptional attention to detail with an ability to retain strategic direction within a rapidly evolving entrepreneurial business culture
Ability to produce high quality work products for both the IT groups and Senior Management.

Protective Devices Required : In required areas as posted.