Lead Sales

POSITION SUMMARY: Responsible for maintaining excellent customer service, generating sales, housekeeping, merchandising, signage, accurate cash register operations in adherence to Goodwill-West Texas standards. Ensures an excellent customer experience throughout the sales floor and cash wrap. Works with Manager in supervising and providing training opportunities to employees.

EDUCATION / EXPERIENCE:

• 6 months retail sales experience required
• High School/GED preferred

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

• Ability to supervise and motivate employees.
• Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner.
• Ability to accurately operate and balance POS and tagger system
• Ability to communicate appropriately with coworkers and customers
• Ability to operate all equipment necessary to perform their duties
• Must be able to safely handle, lift and carry items
• Ability to stand and walk for long periods
• Ability to stoop and bend
• Willing to perform tasks necessary to ensure continuous store operations
• Ability to work varied hours and days as business dictates
• Valid Texas driver's license required

RESPONSIBILITIES & DUTIES:

(E – Essential function of job duties)

• Ensure that each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge and express genuine concern for customers and their needs (E)
• Lead team in offering an excellent customer experience on the sales floor and at the cash wrap. Ensure every customer is greeted upon entering the store & thanked upon leaving the store (E)
• Assist Store Manager with floor moves (E)
• Merchandise and display items to maintain floor design and store housekeeping (E)
• Monitor stock & process/replenish merchandise as needed (E)
• Monitor supplies and equipment and takes action as necessary (E)
• Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc (E)
• Accurately balance cash drawer, complete daily sales and deposit documentation (E)
• Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E)
• Display solid product knowledge and value of donated goods and train staff of such (E)
• Understand Goodwill Mission programs and follow the "round up" scripting to support the Mission. Ensure employees are trained and held accountable for "round up" process (E)
• Lead team in conducting regular safety checks (E)
• Maintain security protocol regarding passwords, money handling & safeguarding the facility (E)
• Enforce and adhere to all company policies, procedures & practices including signage, pricing & loss prevention. (E)
• Coach and educate new staff, as well as provide ongoing training for employees (E)
• Monitor staff productivity, scheduling, and other issues. Report issues and potential issues (E)
• Must be able to perform all aspects of the donation process
• Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)
• Communicate appropriately & positively with co-workers & others (E)
• Perform other duties & responsibilities as assigned by supervisor