Customer Service Representative

Position Overview
Now Hiring Customer Service Representative
Job Type:Â
Full time / On-siteÂ

Schedule:Â
Monday - Friday: 8am-5pmÂ

Salary:
$19 - $21 / hour.Â

Location:Â
Wiscasset, ME.Â

Join Our Team at Cunningham Security
We're a trusted, family-owned business that's been protecting homes and businesses since 1983. At Cunningham Security, we specialize in custom residential and commercial security solutions—and we're growing We're currently seeking a Customer Service Representative to join our dedicated team in Wiscasset, ME.

Why You'll Love Working Here

• Competitive hourly pay.

• Comprehensive benefits package:

• Medical, dental, and vision insurance.

• Short- and long-term disability.
• Paid time off.

• Retirement plan.

• Supportive team culture.

• Opportunities to grow and learn every day.

What You'll Do
As a Customer Service Representative, you'll be the voice of our company—helping customers with alarm systems, general inquiries, and troubleshooting. Your daily tasks will include:

• Handling a high volume of incoming calls for a customer base of over 12,000.
• Providing prompt and courteous responses to phone and email inquiries.
• Reviewing daily alarm activity reports.
• Assisting customers with basic alarm system troubleshooting.
• Following up to ensure customer satisfaction.

What We're Looking For

• High school diploma or equivalent.
• Previous customer service experience (call center experience is a plus)
• Strong communication skills and a positive, solution-oriented attitude.
• Excellent attention to detail and the ability to multitask.
• Comfortable using Microsoft Office and learning new software (CRM experience is a bonus)Â

Make a Real Impact
This role is ideal for someone who thrives on helping others and wants to make a difference in people's lives by supporting vital security systems. If you're dependable, communicative, and eager to grow with a company that values its people—we want to hear from you

Pay Range
USD $ USD $21.00 /Hr.