Intermodal Dispatcher

Job Summary: The Intermodal Dispatcher is responsible for coordinating the movement of containers between ports, rail yards, and customer facilities. This position ensures on-time delivery and pick-up of freight, communicates with drivers, customers, and terminals, and resolves issues related to scheduling, equipment availability, and transportation delays. The role requires strong organizational and problem-solving skills, along with the ability to thrive in a fast-paced logistics environment.

Essential Responsibilities:

• Dispatch and monitor drivers for local and regional intermodal operations.

• Schedule and track container pick-ups and deliveries from ports, rail yards, and customer locations.

• Coordinate chassis and container equipment needs; monitor per diem and storage charges to minimize costs.

• Communicate with rail and port terminals regarding appointment scheduling, gate hours, and equipment requirements.

• Track and trace containers to ensure timely delivery and resolve service delays proactively.

• Provide timely updates to customers regarding shipment status, exceptions, and ETAs.

• Maintain compliance with port, rail, and customer requirements.

• Document and escalate service issues with customers, drivers, and vendors as needed.

• Build and maintain strong working relationships with drivers, customers, and carriers.

• Collaborate with management to achieve company goals and service standards.

• Perform other related duties as assigned.

Required Skills & Abilities:

• Intermodal or trucking dispatch experience required (port/rail preferred).

• Strong knowledge of intermodal operations, container movements, and related documentation.

• Ability to work in a fast-paced, high-volume environment.

• Proficiency in Microsoft Office and transportation management systems (TMS).

• Strong customer service and problem-solving skills.

• Excellent organizational and communication skills (verbal and written).

• Ability to multitask and prioritize competing demands.

• Team-oriented with the ability to work independently when needed.