Night Audit

Join Our Team Today

Hyatt Place Lakewood Ranch is seeking a dependable and service-oriented Full-Time Night Auditor to join the team. This hybrid role combines front desk operations, accounting duties, and guest services with occasional bartending and light cooking to support our lobby restaurant. If you're a night owl who thrives in a dynamic environment and enjoys creating memorable guest experiences, we'd love to meet you

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

• Welcome and assist guests with check-in/check-out and overnight inquiries
• Audit, balance, and post daily hotel and restaurant transactions
• Prepare and distribute daily revenue reports
• Maintain confidentiality of guest and hotel information
• Monitor safety and security protocols during overnight hours and perform security walks
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness
• Investigate and address guest complaints
• Maintain knowledge of Brand's operating systems and Brand's customer loyalty programs
• Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement; informs guests of hotel services, features and room amenities
• Knowledge of cash handling and