Front Desk Coordinator

Jackson Physical Therapy is urgently hiring a front desk receptionist at our Henderson location.

100 North Green Valley Parkway Suite 335, Henderson, NV We are open from 8-5pm M-F.

Title: Office Coordinator

Reporting To: Clinic Manager / Office Manager

Practice: Jackson PT

Company Overview:

Jackson PT is a premier outpatient physical therapy clinic dedicated to providing high-quality rehabilitative services. We emphasize a patient-centered approach and foster an environment that supports professional development and a positive workplace culture. Our technicians play a crucial role in ensuring the smooth operation of the clinic, enhancing patient experiences, and supporting therapists in delivering excellent care.

Job Summary:

As the office coordinator, you will be crucial in delivering exceptional customer service throughout the patient's physical therapy journey. As the primary point of contact, you will ensure a seamless front-office experience throughout the plan of care, significantly impacting the overall patient experience. Your responsibilities will include scheduling, new patient onboarding, insurance verification, and maintaining communication between patients and healthcare providers.

Requirements:

• Education: High School Diploma or GED

• Strong organizational and communication skills

• Knowledge of insurance verification and authorization processes

• Ability to manage multiple tasks and prioritize effectively

• Detail-oriented with strong problem-solving abilities

• Excellent customer service skills

Job Responsibilities:

Providers:

• Collaborate with clinicians to facilitate patient scheduling and rescheduling.

• Communicate patient scheduling changes and authorization needs to clinicians.

Patients:

• Manage authorizations and track compliance with insurance requirements.

• Monitor and manage insurance claims, denials, and discrepancies.

• Handle patient scheduling, cancellations, and rescheduling efficiently.

• Serve as the initial point of contact, setting a positive tone for patient interactions.

• Ensure accurate patient registration, documentation, and insurance verification.

• Collect and process payments and manage patient balances.

Referrals:

• Communicate effectively with referral sources, providing timely updates and handling requests promptly.

• Efficiently and accurately complete medical record requests.

Success Profile: Office Coordinator

I. Outputs/Outcomes:

Impact #1: Efficient and accurate patient scheduling and management.

• Ensure appointments are scheduled and rescheduled promptly.

• Maintain alignment with patient care plans and clinical recommendations.

• Communicate changes effectively between the front desk and clinical staff.

• Ensure that the patient adheres to the plan of care through effective schedule management.

• Ensure schedule management contributes to provider efficiency, patient adherence, and revenue growth.

Impact #2: Timely and accurate handling of authorizations and insurance verifications.

• Track and manage authorizations and compliance.

• Verify insurance benefits and complete necessary forms.

• Educate patients on their insurance benefits and financial responsibilities.

• Maximize revenue capture by reducing write off and denials

Impact #3: High patient satisfaction through Providing positive and clear communication to all patients to support their experience- Set a positive tone for the clinic experience.

• Obtain and verify necessary patient information promptly.

• Provide clear information about what to expect from visits and financial responsibilities.

Impact #4: Supporting Revenue through Patient Collections and Insurance Education

• Verify insurance details and educate patients on financial responsibilities related to their care.

• Maintain best practices in