People Operations Coordinator

Position Summary

The People Operations Coordinator plays a critical role in supporting the employee experience and ensuring smooth HR operations. This position is responsible for managing payroll, benefits administration, compliance, onboarding/offboarding, and providing administrative support to the department. The ideal candidate is highly organized, detail-oriented, and demonstrates professionalism, discretion, and confidentiality in all interactions.

Key Responsibilities

Payroll & Benefits Administration

• Process and manage payroll accurately and on time.
• Own benefits administration, including open enrollment and ongoing employee support.
• Be the point-of-contact with carriers and vendors for benefits-related matters.
• Administer COBRA and process all leave of absences.
• Reconcile benefits and ensure accurate reporting.
• Manage PTO tracking and related inquiries.
• Review and administer reimbursements for authorized health and wellness activities, including gym memberships and mental health subscriptions.
• Manage the wellness incentive program and ensure staff reimbursements are accurate.

Employee Experience & Engagement

• Lead internal health and wellness initiatives aligned with Urban League values.
• Assist employees with HR-related questions and provide timely support, including employee handbook guidance and updates.
• Demonstrate emotional intelligence in all interactions to foster trust and engagement.

Onboarding & Offboarding

• Manage preboarding activities, including background checks and personal referrals.
• Own and coordinate onboarding activities including new hire orientation to ensure smooth integration for new hires.
• Oversee offboarding processes to maintain compliance and a positive employee experience.

Recruiting Support

• Assist with recruiting coordination, including scheduling interviews and conducting initial screenings.

Compliance & Policy Adherence

• Ensure compliance with employment laws, company policies, and regulatory requirements.
• Maintain I-9 documentation and employee records.
• Keep departmental standard operating procedures (SOPs) current and accurate.
• Maintain confidentiality and exercise discretion in handling sensitive information.

Administrative & Operational Support

• Provide administrative support to the Director and VP.
• Handle facility rentals and coordinate logistics as needed.
• Provide basic IT desktop support (e.g., setting up keyboards, providing cords).
• Process departmental invoices and manage expense reconciliation.
• Maintain HRIS systems and ensure data accuracy.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field (preferred).
• 3+ years of experience in HR, People Operations, or similar role is required.
• Payroll experience with proven ability to process accurate and timely payroll.
• Previous benefits administration experience is required.
• Strong knowledge and hands-on experience working in a HRIS.
• Strong knowledge of payroll, benefits, and HR compliance.
• Excellent organizational and multitasking skills.
• High level of professionalism, discretion, and confidentiality.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal and communication skills.

Core Competencies

• Emotional intelligence: Builds trust and manages sensitive situations with empathy.
• Integrity & Confidentiality: Handles sensitive information with discretion.
• Attention to Detail: Ensures accuracy in payroll, benefits, and compliance tasks.
• Collaboration: Works effectively across teams and with external vendors.
• Adaptability: Thrives in a fast-paced environment with changing priorities.
• Commitment to Core Values: Embodies and promotes company culture and values.