Patient Access Representative

The ED Patient Access Rep registers patients in the Emergency Department by securing appropriate patient and insurance information; ensuring that registration data is correct and accurate; validating insurance eligibility and entering information into appropriate systems.

The ED Patient Access Rep provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED: N/A

Experience PREFERRED
Previous work experience in a healthcare setting and knowledge of medical terminology

Experience with medical insurance, HMO, managed care

Experience with appointment scheduling/registration

Education/training REQUIRED: (Note: work experience may be considered in lieu of credentials not required by law with HR approval.Work experience must be specific to role)

High School Diploma or equivalent

Education/training PREFERRED
Post high school education in healthcare or business related coursework

Independent Action(s) Required
Ability to perform daily activities with minimal supervision.

Functions in a self-directed manner in the accomplishment of routine activities.

Issues that involve violation of VCUHS policies and procedures, involve conflicts of a sensitive nature or that would be considered unusual in nature are to be brought to the attention of the immediate supervisor immediately.

Job duties may include the access to and/or contact with medications and related supplies.

Supervisory responsibilities (if applicable): N/A

Additional Position Requirements
Incumbents are required to cover three shifts, weekends and holidays as scheduled and are considered essential personnel and expected to report to work as assigned.

Age Specific groups served: All

Physical Requirements (includes Use Of Assistance Devices As Appropriate)
Physical Lifting less than 20 lbs.

Activities:Prolonged standing,Prolonged sitting,Frequent bending,Walking(distance),Climbing (steps, ladder,other),Repetitive motion

Mental/Sensory:Strong recall:Reasoning,Problem solving,Hearing,Speak clearly,Write legibly,Logical thinking

Emotional: Fast pace environment,Steady pace,Able to handle multiple priorities,Frequent and intensecustomer interactions, Noisy environment,Able to adapt to frequent change

Days

EEO Employer/Disabled/Protected Veteran/41 CFR