OEM Coordinator

Job Description:

We're committed to helping every team member grow and succeed. Whether you're just starting out or looking to advance your career, we provide the tools, support, and opportunities to help you reach your full potential. Our core values—Integrity, Simplicity, Trust, Respect, and Shared Risk—guide everything we do. We value diverse perspectives, encourage ownership at every level, and take pride in doing things the right way. If you're looking for a workplace where your contributions matter and your growth is supported, ITW is the place for you.

Job Summary

Join our team in a critical role supporting OEM shipments and customer fulfillment. This position is responsible for all aspects of OEM shipping activities, ensuring daily schedules and deadlines are met while maintaining full compliance and maintaining 100% customer scorecards.

Job Responsibilities

• Manage all OEM shipments, including:

  • Creating and transmitting ASNs

  • Ensuring label, scanning, and placard requirements are met

  • Adhering to customer-specific shipping requirements

  • Route management

• Manage customer portals, including daily screenshots, application checks, bulletins, shortages, and launches

• Review customer scorecards, problem reports, trouble reports, and violations to identify lessons learned, prevention measures, and root cause

• Create and complete item work orders to support proper inventory levels

• Analyze inventory and over-allocated items to ensure customer orders are adjusted appropriately

• Perform transactions within the warehouse management system

• Partner with Accounting to ensure accurate and timely paperwork

• Release customer orders to the warehouse for processing

• Maintain customer specification manuals and visual aids for warehouse personnel

• Investigate shipper and consignee complaints related to lost, short, or damaged merchandise and perform root cause analysis

• Perform spot checks on orders to ensure accuracy and resolve issues with internal and external customers

• Assist with rework projects allocated to retail customers

• Operate OEM check weigh stations as required

• Incorporate a strong Quality mindset by considering quality as a primary factor when evaluating suppliers, renewing agreements, and establishing KPIs to measure supplier and team success

• Complete internal process audits

• Review, act on, and resolve warehouse quality findings

• Support projects as assigned

• Attend required trainings

• Perform other duties as assigned

Qualifications

• High school diploma or GED required (College degree preferred)

• 3–5 years of related experience in a distribution environment required

• 1–2 years of quality-related experience preferred

• Strong analytical and problem-solving skills in a fast-paced, multi-tasked environment

• Proficient computer skills, including working knowledge of Word, Excel, and Outlook

• Demonstrated proficiency with warehouse management software

• Understanding of hazardous materials is a plus

• Ability to work independently, remain dependable, and adapt to changing systems and procedures

Compensation Information:

Pay Rate : $25 - $30/hour depending on experience.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.