Clinical Scheduler

Brooklyn, NY

Bilingual Spanish/English required

This is a full-time in person position.
About Us:
With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us
: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary:
Our Licensed Home Care Services Agency (LHCSA) is seeking a highly organized
Nursing Visit Scheduler and Clinical Support Specialist
to support our clinical operations. This role is responsible for coordinating and scheduling field nursing visits, maintaining accurate and up-to-date patient records in HHAeX EMR, and assisting the nursing department with audit preparation and compliance activities. The ideal candidate is detail-oriented, proactive, good communicator, and comfortable working in a fast-paced environment with multiple priorities and working knowledge of New York City geography—including boroughs, neighborhoods, and travel patterns. They must be confident using technology, running reports, managing spreadsheets.

Responsibilities:

• Schedule, confirm, and track all nursing visits, including SOC, supervisory, and clinical follow-up visits
• Clustering visits geographically using strong knowledge of NYC boroughs, neighborhoods, and travel patterns
• Maintain patient records in the HHAeX EMR, process hospital transfers and discharges following NYS DOH LHCSA requirements
• Communicate with field nurses and managers to ensure smooth workflow and timely service delivery
• Serve as administrative support to the clinical department, including organizing charts, uploading documents, and managing deadlines
• Assist with internal and external audits (DOH, OMIG, MLTC), including gathering documentation, compiling visit logs, and ensuring data accuracy
• Monitor email queues and task lists to ensure timely responses to inquiries and requests
• Provide excellent customer service when interacting with patients, families, MLTCs, and contracts
• Perform other duties as assigned to support clinical operations

Qualifications:

• Active New York State LPN license
• Bilingual Spanish/English required
• Minimum 1 years of home care experience preferred, 1 year of nursing experience required
• Strong communication, critical thinking, and problem-solving skills
• Valid driver's license and reliable transportation; travel throughout NYC required when visits need to be made

Desired Skills and Experiences:

• Strong working knowledge of NYC boroughs, neighborhoods, and surrounding areas to efficiently cluster and route nursing visits
• Strong computer proficiency (Excel, Word, PDF editing, EMR HHAeX platform)
• Ability to manage spreadsheets, create simple trackers, and handle data entry with high accuracy
• Fast and accurate typing skills
• Ability to scan, upload, and organize documents logically and efficiently
• Excellent communication skills and professional phone/email etiquette
• Strong attention to detail and ability to manage multiple priorities
• Experience in home care, LHCSA (preferred) or CHHA

Pay:
$24/hr-$26/hr

Job Type:
Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We're more than just a company; we're a close-knit family dedicated to supporting each other's success and well-being. Apply now and join us in making a positive impact on the communities we serve.