Ambassador

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Evening shift - 100% OUTDOORS

MUST be able to drive a variety of vehicles, automatic and standard AND have a valid MA Drivers License

Job Summary

Under the general direction of the Ambassador Supervisor and Lead Ambassador, incumbent provides assistance, direction, emergency valet parking, concierge and other guest services to patients and visitors. Creates and maintains positive image as initial point of contact for patients and visitors.

Qualifications

PRINCIPAL DUTIES AND RESPONSIBILITIES: Provides information and directions to patients and visitors regarding parking facilities, locations and services within the Hospital; provides assistance to patients exiting or entering vehicles (ambulances, taxis, private vehicles, etc.) and being discharged from the Hospital.

Provides emergency support response during fires, mass causality events, HAZMAT occurrences, medical emergencies. Provides emergencies valet services as instruct.

Assists ambulance staff transporting patients, directing staff and arranging hospital transport.

Facilitates patient transportation within the Hospital grounds. Controls, regulates and directs vehicular traffic on Hospital property responding quickly to emergency situations such as directing emergency vehicles into the Hospital entrances.

Provides a security presence, which includes conflict resolution, access control and requesting services. Works with Police & Security to report and to keep current on security issues and concerns.

Provides emergency motor vehicle assistance such as jump-stars and loss vehicles. Enforces rules and regulations (parking, smoking policy) as required. Conducts initial reports for incidents occurring at entrances and outside areas (slip/fall, vandalism, accidents).

Keeps entrance areas clean and free of debris. Provides assistance to officers as directed.

COMPETENCIES REQUIRED: Must be able to speak, read, write and understand English in order to complete routine reports and converse with patients, employees and visitors

Must be able to offer compassion

Must be courteous and tactful to patients, visitors and other Hospital employees.

Strong customer service orientation

Able to communicate effectively with all Diplomatic and sensitive in dealing with individuals experiencing high anxiety and stress

Able to deal effectively with crisis and security issues

Able to drive both standard and automatic vehicles

Ability to stand for long periods of time and withstand adverse weather Must be able to assist with the lifting of patients

Must be able to stand frequent exposure to weather variances (i.e. extreme heat or cold, auto emissions, etc.)

Recognize and exercise appropriate body mechanics to move children, adults, and equipment

Recognize, acknowledge, respect and effectively interact with people of different ages and cultures

Basic knowledge on computer skills

Ability to complete training in CPR, First Responder and fire safety

Must be able to drive standard and automatic cars

LICENSES, CERTIFICATIONS, REGISTRATIONS (If applicable): Valid MA driver's license or valid license from the state in which the employee resides required.

EDUCATION: High School diploma required EXPERIENCE: 2 years experience in Customer Service preferred WORKING CONDITIONS: Works outside, exposed to car exhaust fumes. Stands for extended periods of time.

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$ $23.80/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into