Quality Compliance Coordinator

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Quality Compliance Coordinator 
Job Title: Program Specialist IV 
Agency: Health & Human Services Comm 
Department: Quality Improvement Support 
Posting Number: 12071 
Closing Date: 12/29/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-20 
Salary Range: $4, $6,779.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: HOUSTON 
Job Location Address: 10202 E IH 10 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 

Job Description:

Texas Health and Human Services Commission (HHSC) is looking for individuals who want to join Access and Eligibility Services (AES), Policy and Quality division. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its' core values of family, inclusion, commitment, innovation, and excellence with a goal of delivering best-in-class customer service to clients and stakeholders. 

Our staff are well organized individuals with the ability to multi-task, thrive in a challenging, fast-paced and evolving environment, have excellent communication skills, a positive attitude, strong work ethic and a desire to assist others. If you possess these skills, then we want you to join our team 

The Quality Compliance Coordinator will report directly to the Deputy Associate Commissioner for Policy and Quality. This position performs highly complex administrative support work for the Quality Management area. The Quality Compliance Coordinator provides advanced research, analysis, and evaluation on complex program and policy issues and initiatives related to SNAP, TANF, Medicaid, and CHIP; analyzes and evaluates data and prepares clear/concise documents and reports; provides consultative, technical, and analytical work on program policy to develop options for recommendations and reports related to the Texas Works, Medicaid, and CHIP program; provides advanced consultative & technical services to assess and evaluate program issues. Ensure projects are completed timely and accurately in relation to all federal/state rules and regulations.  Provides technical and consultative work in the planning, developing, and implementation of agency programs, policies, and procedures.  Additionally, conducts quality management support work involving distributing and managing tasks, correspondence and information, as well as maintaining and organizing files, records, and calendars for the Quality Management area.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (20%)

Plans, develops, coordinates, implements, and manages projects related to quality activities; research, evaluate, and analyze data; prepares project reports. (20%)

Provides advanced research, analysis, and evaluation on complex program and policy issues and initiatives related to SNAP, TANF, Medicaid, and CHIP; analyzes and evaluates data and prepares clear/concise documents and reports; provides consultative, technical, and analytical work on program policy to develop options for recommendations and reports related to the Texas Works, Medicaid, and CHIP program; provides advanced consultative & technical services to assess and evaluate program issues. Ensures projects are completed timely and accurately in relation to all federal/state rules and regulations. (15%) 

Collects, organizes, and/or analyzes research findings from studies performed to identify areas requiring improvement and prepares comprehensive reports of findings and recommendations. (20%)

Oversees projects and assignments section to ensure deadlines are met to meet the needs of the section, agency, and state. Maintains and organizes electronic files, records, and calendars for the Quality Management area (25%)

Knowledge Skills Abilities:

• Knowledge of SNAP, TANF, Texas Works Medicaid and/or Medicaid for the Elderly and People with Disabilities policies and procedures. 
• Knowledge of agency policies, operating methods, and procedures.
• Knowledge of organizational operations.
• Skill in operating computers and applicable computer software.
• Skill in organization, analysis, and problem solving.
• Skill in report production.
• Skill in monitoring and overseeing individual production.
• Ability to establish, plan, and organize assigned work and monitor production goals.  
• Ability to work independently and make independent judgments.
• Ability to gather, assemble, correlate, and analyze findings.
• Ability to prepare correspondence and reports.
• Ability to communicate orally and in writing.

•     Ability to develop and maintain effective working relationships with others

Registration or Licensure Requirements:
N/A  

Initial Selection Criteria:
Must be a current HHSC Access and Eligibility Services employee.
Minimum 24 months experience in MS Word, Excel, Outlook, and TEAMS

Minimum 12 months experience with special projects, assignments, and managing multiple tasks with deadlines.

3 years' experience in SNAP and Medicaid programs.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.