Operations Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview The Operations Manager is a critical, hands-on member of the management team responsible for enhancing property value through direct facility management and HVAC operations leadership. This working position emphasizes self-performance of maintenance services to minimize third-party contractor costs while maintaining the highest operational standards. The role requires a technically skilled professional who will actively perform HVAC work alongside developing and training maintenance staff.

• Personally perform skilled HVAC maintenance including inspection, repair, installation, and alteration of heating, ventilation, air conditioning, and refrigeration (HVAC-R) systems and related equipment
• Conduct hands-on preventive maintenance and routine servicing of HVAC equipment including compressors, chillers, water cooling towers, forced air units, pumps, valves, and control systems
• Repair or replace defective HVAC components including thermostats, automatic switches, fan controls, damper motors, filters, belts, heat exchangers, and safety controls
• Operate and maintain HVAC tools, test equipment, welding torch, vacuum pump, and other specialized trade equipment

• Train and develop maintenance staff in HVAC operations, safety procedures, and preventative maintenance protocols
• Build internal technical capabilities to reduce reliance on external contractors
• Mentor team members to achieve journeyman-level competency in HVAC and building systems
• Establish and maintain comprehensive training programs for ongoing skill development

• Implement strategies to perform maintenance services in-house rather than contracting externally
• Evaluate contractor proposals and identify opportunities to bring services in-house
• When contractors are necessary, develop detailed scopes of work, request competitive bids, and monitor performance against contractual agreements
• Maintain parts and tool inventory to support self-performance capabilities

• Implement comprehensive preventative, ongoing, and anticipated maintenance programs
• Monitor performance of all building systems, ensuring maximum operational standards
• Purchase building supplies, machinery, and specialized HVAC equipment
• Maintain detailed records of maintenance activities, time, labor, and materials

• Manage operational expenses within budgeted parameters
• Execute projects in a timely, cost-effective manner while meeting budget targets
• Assist