Practice Supervisor

The Practice Supervisor, provides leadership, direction, and support to practice staff to promote safe, high-quality patient care and efficient clinic operations. This role monitors staff performance, ensures adherence to policies and standards, and fosters a collaborative, professional environment. The supervisor supports onboarding, education, and performance improvement initiatives, while serving as a resource for patients, families, and staff in alignment with Shriners Children's mission, vision, and core values. Shriners Children's Vancouver clinic is looking for a full time Practice Supervisor to join the team

Schedule: Full time, 1.0 FTE (Vancouver Clinic)

• Supervise orientation and ongoing education of new and current staff
• Facilitate staff meetings, huddles, and training sessions; ensure accurate communication of practice initiatives
• Develop staff schedules and assignments to ensure adequate coverage across practice(s)
• Ensure efficient daily clinic operations and a positive patient experience by supporting work-flow from check-in through departure and partnering with the Practice Manager to resolve operational and staffing issues
• Serve as a resource for staff and assists in resolving patient care issues
• Attend required meeting, in-services, and complete ongoing education, and competency training
• Please note, while Shriners Children's has established expectations and leading practices for many daily work-flows, duties and responsibilities, these are not all inclusive and subject to change based on the needs of the organization

Note: This is not an all-inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required:

• 2 Years Ambulatory/Physician Practice
• Basic Life Support (BLS)
• PEARS (for CMA) required within 12 months

Preferred

• 1 Year Supervisor/Leadership /Clinic setting
• 2 Years Orthopedic/Pediatric
• Medical Assistant Certificate
• Strong organizational and multitasking skills in a fast-paced environment
• Familiarity with outpatient clinic operations, insurance systems, medical terminology, and scheduling platforms
• Understanding of patient privacy laws and application of HIPAA guidelines