CSR - Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and manage client inquiries will be essential in ensuring a positive experience for our customers. We value individuals who are passionate about client services and are eager to contribute to our mission of excellence.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
• Provide accurate information regarding products and services, addressing any concerns or questions.
• Maintain detailed records of customer interactions through data entry into our systems.
• Utilize effective phone etiquette to create a welcoming environment for clients.
• Collaborate with team members to resolve complex issues and improve overall service delivery.
• Assist in the development of customer service protocols and best practices.
• Handle client feedback and escalate issues when necessary to ensure timely resolution.

Experience

• Previous experience in a call center or office environment is preferred but not mandatory.
• Strong typing skills with the ability to efficiently manage multiple tasks simultaneously.
• Bilingual or multilingual abilities are highly desirable, enhancing communication with diverse clientele.
• Proficiency in computer systems and software applications relevant to customer service operations.
• A background in client services is an advantage, showcasing your commitment to customer satisfaction.

Join us as we strive to provide outstanding support to our clients while fostering a collaborative and dynamic work environment. Your contributions as a Customer Service Representative will play a vital role in our success.

Job Type: Full-time

Pay: $3, $4,011.22 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Ability to Commute:

• Shelby, NC Required)

Ability to Relocate:

• Shelby, NC 28152: Relocate before starting work (Required)

Work Location: In person