Revenue Cycle-Registration-Scheduling Electronic Health Record Manager (DPO)

Salary : $170,664.00 - $213,345.60 Annually
Location : County of San Mateo, CA
Job Type: Full-Time
Job Number: D017F
Department: Health IT
Division: Health IT
Opening Date: 06/04/2025
Closing Date: 6/18/2025 11:59 PM Pacific
Bargaining Unit: 50B
Description
San Mateo County Health is seeking a well-qualified individual for the position of Revenue Cycle-Registration-Scheduling Electronic Health Record Manager, to manage and lead a team of Health Information Technology (HIT) Analysts, while serving as the central contact person for Epic Revenue Cycle/Registration/Scheduling/HIM Application modules/teams. HIT Managers lead teams that maintain applications in a mixed platform environment; manage, mentor and coach staff; prepare and provide regular status reports; identify and arrange for training; reassign or reschedule work to meet the dynamic nature of a complex healthcare organization. The Manager is also responsible for engaging key clinical and non-clinical stakeholders to align HIT resources in support of the organization's goals and objectives, strategy, and policy development; works closely with the other HIT leaders and operational teams to identify changes required in current workflow, system design, build, long-term support, and optimization (full life cycle application management). The manager will also translate these needs into functional solutions within the teams that they manage and support these efforts through tracking of metrics/outcomes. This will include technology review/planning, regulatory requirements, policy development, change management, which enable us to support the care and services rendered for our community, aligning with our mission to "help everyone who lives, works, plays, and studies in San Mateo County live longer, better lives!"
The current vacancy is a regular position in the Health IT (HIT) Division located in San Mateo, CA, but will drive/travel throughout the County to perform the duties of the job. Occasionally will be required to work on weekends, holidays, evenings, other shifts, and be on-call.
The manager will be a primary liaison/contact with our County Information Services Department (ISD), Epic vendor and all other external IT vendors that support our Epic Revenue Cycle, Registration, Scheduling, and HIM Epic modules.
Certification is required in one of the following Epic modules:

• Cadence
• Prelude
• Resolute Professional Billing or Resolute Hospital Billing
• Resolute Professional Billing or Hospital Billing Claims

Primary duties of this position include, but not limited to, the following
Strategy & Planning

• Develop and implement goals and objectives for assigned Service Line or Program area.
• Work with stakeholders to define business and systems requirements for new information technologies, particularly for the Revenue Cycle, Registration/Scheduling/HIM Service Line.
• Assist in the development, implementation and evaluation of goals, objectives, policies, and procedures related to the Health IT program and to the services that support customer organizations.
• Interpret business requirements into technical solutions; meet with diverse business stakeholders including executive leaders to understand the needs, gaps and to assist with prioritization of Information and technology initiatives.
• Collaborate with HIT Leadership with the development of Epic and non-Epic HIT Strategic Roadmap.
• Ensure compliance with policies and standards and implement corrective actions to assure high quality and measurable performance.
• Anticipate and respond to technology lifecycle needs in a complex healthcare environment with various disparate systems.
• Monitor budget and performance for assigned program area(s).
• Alignment with San Mateo County's Diversity, Equity, Inclusion, and Belonging (DEIB) core values.
• Ensure best practices are established for effective problem resolution for a high availability, 24/7, public health environment.

Acquisition & Deployment

• Research and prepare comprehensive technical analyses, studies, and reports.
• Interpret business requirements into technical solutions; meet with diverse business stakeholders including executive leaders to understand the needs, gaps and to assist with prioritization of Information and technology initiatives.
• Coordinate operations with other divisions, County departments and other agencies to promote maximum creativity and efficiency.
• Develop requests for proposals (RFP) as needed in alignment with San Mateo County policies.

Operational Management

• Practice asset management for hardware, software, and equipment.
• Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Lead, manage, coach and support analysts on the team to meet or exceed timelines with our Epic Implementation phases and tasks: e.g., build, testing, updates, integration and maintenance of system configuration, set-up, and application tables; determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required.
• Direct, oversee and participate in the development and implementation of standard work for staff; assign daily work, projects, and programs; measure, monitor and report on the effectiveness of the team and work products.
• Anticipate and respond to technology lifecycle needs in a complex healthcare environment with various disparate systems.
• Ensure compliance with policies and standards and implement corrective actions to assure high quality and measurable performance.
• Ensure change management practices conform to organization-wide standards.
• Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding information-based decision making.
• Align with Epic phase/project implementation to support on time/within budget objectives.
• Represent the division in outside groups and organizations; participate in outside community and professional groups and committees, as needed; provide technical assistance as necessary.
• Stay up to date on trends and best practices in Epic modules, Application and Change Management; provide recommendations to leadership as needed.
• Effective relationship and partnership with various stakeholders within the organization.
• Perform related duties as assigned.

Ideal candidate will possess:

• A Bachelor's Degree in a related field.
• At least five years of experience managing healthcare information systems and technology within the last 10 years, preferably with an emphasis in Revenue Cycle, Registration/Schedule, public health, hospital, or health systems.
• At least three years of management experience to include supervision, training, coaching and mentoring health IT technical staff.
• At least five years of experience in the health IT field.
• Operations experience: including application lifecycle portfolio management, Task/Project/Issue tracking, visualization/analysis.
• Information and Technology-Performance Improvement/Quality Improvement, Patient/Client Centric Health Outcomes.
• Demonstrated ability to build collaborative business relationships with peers, customers, and executive leadership.
• Experience working with government organizations.
• Excellent written and verbal communication skills.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Qualifications
Knowledge of:

• Information systems and technology frameworks (e.g., ITIL, COBIT), design, implementation and operations practices, specifically those related to Healthcare systems.
• Pertinent local, state and federal laws, rules and regulations, including healthcare IT standards.
• Organizational, administrative, and management principles and practices.
• Resource allocation, planning and budgeting.
• Methods of organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
• Principles and practices of business systems analysis.
• Principles and practices of public administration, personnel management and project management.
• Principles of supervision, training and performance evaluations.
• Public relations.
• Information Technology (IT) strategic planning.

Skill/Ability to:

• Anticipate and plan for the department's IT needs, and organizational structure.
• Create goals and strategies that support department's vision and management philosophy.
• Direct and coordinate all aspects of information services administration.
• Supervise, train, and evaluate the work of supervisory and/or management, professional, technical and clerical staff.
• Analyze and evaluate statistical data and reports related to information services management.
• Interpret, apply, and explain County policies and state and federal legislation related to IT.
• Plan, schedule and manage large scale projects.
• Develop and implement automated business systems to include work-flow based applications.
• Establish and evaluate policies, procedures and controls related to the department's IT programs and services.
• Effectively and persuasively communicate both orally and in writing.
• Identify existing or potential problems, secure relevant information relating data from a variety of sources, determine probable cause(s), and effect appropriate solution(s).
• Successfully develop and manage IT budget and expenditures.
• Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
• Establish and maintain effective work relationships with those contacted in the performance of required duties.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. Typical ways to qualify is a bachelor's degree in information technology or related field AND four years of increasingly responsible experience performing duties related to IT management in a large, complex agency including at least two years of recent experience in a healthcare industry and at least one year of administrative or managerial experience.
License/Certification

• Possession of two (2) active IT certifications within one year from date of hire:
  • One (1) Epic certification in one of the following modules: Cadence, Prelude, Resolute Professional Billing or Resolute Hospital Billing, Resolute Professional Billing Claims or Hospital Billing Claims
  • One (1) certification of any kind relevant to area of responsibility
• For internal candidates applying for promotion during initial training/certification phase of the County Epic project only:
  • Must obtain an Epic certification in one application by date set forth in the Epic Project Training schedule.

Application/Examination
Departmental Promotional Only. Only current County of San Mateo employees in the San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date may apply.
The examination process will consist of an application screening (weight: Pass/Fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button.If you are not on the County's website, please go to to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.
Tentative Recruitment Timeline
Final Filing Date: Wednesday, June 18, 2025
Application Screening: Thursday, June 19, 2025
Panel Interviews: Thursday, June 26, 2025
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
HR Contact: Sarah Huynh (06042025) (Health Information Systems and Technology Manager D017)
We invite you to explore our page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)
In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.
As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.
01
IMPORTANT : Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position.
This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process.
Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• I have read and understand this important information. Proceed to supplemental questions.

02
This position requires possession of two (2) active IT certifications within one year from date of hire:• One (1) Epic certification in one of the following modules: Cadence, Prelude, Resolute Professional Billing or Resolute Hospital Billing• One (1) certification of any kind relevant to area of responsibilityATTACH copies of active certification(s) to your application.Please indicate how you meet this requirement. (Check ALL that apply.)

• I will obtain the required certification(s) within one year from date of hire.
• I have active Epic certification(s) in at least one of the following modules: Cadence, Prelude, Resolute Professional Billing or Resolute Hospital Billing.
• I have active IT certification(s).
• None of the above, I do not meet this requirement.

03
Describe the education and experience that has prepared you for this Revenue Cycle-Registration-Scheduling Electronic Health Record Manager position. Include a list of any active IT certifications you possess. Be detailed and complete in your response.
04
Describe your experience supporting healthcare applications, such as an electronic health record. Describe your approach to supporting a healthcare software application over its lifecycle, including implementation, change management, communications, and vendor relationship management. Be detailed and complete in your response.
05
Describe your experience supervising and training Health IT staff, specifically the methods you use to lead and motivate technical employees. Be detailed and complete in your response.
06
Applicants must be willing to work in-person, onsite, remote, weekends, holidays, evenings, other shifts, and be on-call. Do you accept these work requirements? (A "No" answer will disqualify you from this recruitment.)
07
How did you learn about this position?

• County of San Mateo Website
• County of San Mateo Job Interest Card Notification
• County Hosted Virtual Event
• County Hosted Job Fair
• CalOpps.org
• College/University Career Center
• Community-based Organization Posting
• Facebook/Instagram
• Friend or Relative
• GovernmentJobs.com
• Indeed
• Job Fair
• LinkedIn
• Professional Publication/Website (Please specify in next question)
• X (formerly called Twitter)
• Zip Recruiter
• Other (Please specify in next question)

08
If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable.
Required Question