System Integration Specialist

Overview:

We are seeking a detail-oriented IT professional with Mobile Device Management (MDM) experience to prepare, configure, and deploy Windows and macOS workstations for our customers. The ideal candidate has deep knowledge of Microsoft Intune, Apple Business Manager, and modern endpoint management best practices. This role is critical in ensuring customers receive secure, optimized, and fully provisioned devices that are ready for immediate use.

Key Responsibilities:

Device Provisioning & Deployment

• Prepare, configure, and deploy Windows and macOS devices for customers using modern provisioning workflows (Autopilot, ADE/DEP, etc.).
• Enroll and manage devices through
  Microsoft Intune
  and
  Apple Business Manager
  .
• Collaborate with engineers to create and maintain deployment profiles, configuration policies, compliance rules, and application packages.
• Perform quality checks to ensure devices meet customer standards and security requirements.
• Maintain asset records and ensure accurate documentation for each device deployment.

MDM & Endpoint Management

• Collaborate with engineers to manage, update, and optimize MDM configurations, policies, and automation processes.
• Troubleshoot enrollment issues, profile failures, policy conflicts, and software deployment errors.
• Maintain standardized, scalable provisioning templates for various customer environments.
• Collaborate with internal teams and customers to refine endpoint management strategies.

Technical Support & Troubleshooting

• Provide hands-on support for hardware configuration, OS setup, and basic software installation.
• Diagnose and resolve issues related to device activation and provisioning.
• Escalate complex problems to senior engineers as needed.

Documentation & Process Improvement

• Maintain detailed documentation for build processes, configuration standards, and operational procedures.
• Recommend improvements to streamline provisioning workflows and reduce deployment time.

This position is 80% onsite, Nashua.

There is 10-20% of travel which could be anywhere, but mostly New England territory.

The pay range for this position is $50,000 – $70,000 per year.

This range reflects the annual salary that Continental Resources reasonably and in good faith expects to pay for this position at the time of posting, consistent with the Massachusetts Pay Transparency Law (M.G.L. c. 149, § 105E).

Job Requirements

Required Qualifications:

• Strong communication skills and the ability to collaborate with customers and colleagues.
• 2–5+ years of IT support or endpoint management experience.
• 2–5+ years of hands-on experience with Windows 10/11 & macOS installations, troubleshooting, and
• Strong hands-on experience with:
• Microsoft Intune
  (endpoint configuration, application deployment, Autopilot)
• Apple Business Manager
  & ADE device enrollment for macOS/iOS
• Solid understanding of Windows 10/11 and macOS provisioning workflows.
• Knowledge of Azure Active Directory, identity-based provisioning, and modern authentication.
• Familiarity with scripting tools (PowerShell, command line, or similar) is a plus.
• Strong troubleshooting skills and attention to detail.
• Ability to manage multiple provisioning requests and meet deadlines.