program technician ii

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details
Job Code #:
JC-

Position #(s):
VAR

*Working Title:
Bilingual Service Center Representative
Classification: *
PROGRAM TECHNICIAN II

$3, $4,804.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:
1

Work Location:
Fresno County

*Telework: *
Hybrid

*Job Type: *
Permanent, Full Time

*Work Shift: *
8:00 AM - 5:00 PM

*Work Week: *
Monday - Friday

Department Information
Covered California works to improve the health of all Californians by assuring their access to affordable, high quality healthcare. Our employees are the vital link that ensures that our vision, mission, and values are fully realized and are the driving force that allows us to continually provide exceptional service to those who need it most.

We offer an award-winning wellness program, inclusive and diverse atmosphere, employee recognition programs, on site fitness centers at our Sacramento and Service Center locations, and free parking at all of our locations

Life can change in an instant – so can your career

Visit our website to learn more about why Covered California is an employer of choice.

*Job Description And Duties
Who Are We? *
Join the Fresno Service Center as the next Bilingual Service Center Representative As part of the Operations team, you will be an integral part of accomplishing Covered California's mission and main goals.

How You'll Make an Impact -
As the Bilingual Service Center Representative, you will be responsible for directly assisting consumers with enrolling in health coverage. You will be able to gain experience working in systems such as Salesforce and the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS), as well as improve upon existing Microsoft Office skills. We are looking for someone who has at least two years of customer service experience, preferably in a call-center setting. If you are looking for an opportunity where you can directly help consumers, submit your applicaiton today

Bilingual Position:
Must be fluent in one of the following languages to be appointed to this position:
Spanish, Mandarin, Cantonese, or Vietnamese.
Call Center Pay Differential:
If selected, incumbents will be compensated an additional $150 per month.

Bilingual Pay Differential:
If selected, incumbents will have to pass a fluency exam. Once passed, incumbents will be compensated an additional $200 per month.

This position's office headquarters locations is designated in Fresno. Travel expenses associated with communiting to the office headquarters locations are not reimbursable, other than authorized transit subsidies.

NOTE:
To be considered for thie job opportunity, applicants must be reachable on an employment list, have