sales receptionist

BE&SCO Manufacturing designs and builds industry-leading tortilla, flatbread, and bakery equipment. We are seeking a professional and customer-focused Bilingual Sales Receptionist to serve as the first point of contact for customers and to provide administrative support to our Sales & Marketing team.

The Bilingual Sales Receptionist plays a key role in delivering a positive first impression of BE&SCO. This position is responsible for greeting customers, handling incoming communications, routing inquiries appropriately, maintaining accurate contact records, and providing general administrative support across the Sales, Service, and Parts departments. The role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced office environment.

• Answer, track, and route incoming phone calls professionally and courteously

• Serve customers in person, by phone, and via email with a high level of customer service

• Collect basic customer information and relay messages or requests to the Sales team

• Schedule appointments, meetings, demos, and trainings as directed

• Prepare, proofread, and process general correspondence and administrative documents

• Assist with sales-related paperwork and documentation as instructed (non-ownership role)

• Maintain accurate customer contact information and notes in Salesforce

• Compose and distribute professional correspondence, emails, and documents

• Maintain organized electronic and physical filing systems

• Manage calendars and assist with meeting coordination

• Assist with travel arrangements and expense documentation when requested

• Create and update basic spreadsheets, reports, and presentations using Excel, Word, and PowerPoint

• Order and maintain office supplies and coordinate equipment maintenance

• Handle confidential information with professionalism and discretion

• Support special projects and assist other departments as needed

• Participate in team meetings and required training

• Perform other administrative duties as assigned by the Sales & Marketing Manager

• 3–5 years of experience in a receptionist, administrative, or customer service role

• Bilingual in English and Spanish (required)

• Excellent verbal and written communication skills

• Strong customer service skills with a professional and courteous demeanor

• Proficiency with Windows, Outlook, Word, Excel, and basic CRM systems (Salesforce preferred)

• Strong organizational, multitasking, and problem-solving skills

• Ability to manage priorities, deadlines, and high call volumes

• Strong attention to detail and accuracy

• Comfortable using office equipment and technology

• Ability to handle sensitive information with discretion

• Ability to work independently and as part of a team

• Ability to remain calm and professional when handling challenging customers

• Monday through Friday

• 8:00 a.m. – 5:00 p.m.

• Ability to sit for extended periods of time

• Frequent typing and computer use

• Frequent telephone communication

• Ability to complete detailed administrative work accurately

• Ability to coordinate multiple tasks simultaneously

• Office-based work environment

• Regular interaction with customers, including challenging situations

• Occasional presence on the manufacturing floor where noise levels may be higher